Community Association Manager

Associa•Foothill Ranch, CA

5d•$70,304 - $75,000•Onsite

About The Position

A Community Manager I is responsible for providing overall supervision of a community association and interacting with homeowners, vendors, board and committee members, and Associa staff. The role covers administrative, financial, operational, vendor, and community-management activities in accordance with the management agreement and the Association’s policies and procedures.

Requirements

Associate degree required.
0–3 years of community association experience.
Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager and how they interface with homeowner requests.
Proficient knowledge of business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer-service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.
Active driver’s license and access to a dependable vehicle to perform inspections.

Nice To Haves

Bachelor’s degree preferred.
CMCA or CCAM certification preferred.
Direct experience is highly considered.

Responsibilities

Supervise the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
Act as, or oversee, the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and in accordance with the management agreement.
Develop and ensure effective use of Associa community-management tools, including an annual calendar, action item list, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budget.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Board and committees regarding major capital expenditures needed to maintain the community’s appearance and operation.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend Board meetings as specified by the management agreement and attend community events as needed.
Prepare Board packages within established time frames.
Ensure the Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to Association operations.
Assist the Board of Directors or ARB with the architectural review process and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and contracted performance evaluations.
Oversee Associa staff as provided for in the contract.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Oversee the accounts payable process in accordance with Associa home-office processes and procedures.
Perform other duties as assigned.