Community Associate, 600 California Street(San Francisco)

WeWork•San Francisco, CA

3d•$24 - $26•Onsite

About The Position

The Community Associate is the primary point of contact for the WeWork community and serves as the face of the building. Reporting to the building each day, the associate supports the Community Management team and helps create a welcoming, collaborative environment through member relationships and events. The role also helps keep the building operational, promotes WeWork services, and follows direction from the Community Lead and Community Manager. Depending on the assigned location, the associate may serve members from varied backgrounds and industries or focus on an Enterprise client, whose location may have different holidays, technical systems, operational and relationship requirements, and property-management responsibilities. The position covers front-desk service, event and membership engagement, and building operations. Duties include greeting and assisting members and guests, managing guest sign-in and building information, supporting events and member connections, communicating building updates, and overseeing mail, packages, keys, keycards, emergency equipment awareness, and an automated coffee machine.

Requirements

At least 1 year of hospitality experience.
Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities and an understanding of WeWork’s mission and values.
Proficiency in basic computer skills.

Nice To Haves

Four-year college degree; preferred but not required.
Customer service and/or sales experience.

Responsibilities

Cover the front desk during the building’s set business hours and remain an on-site point of contact.
Greet members and guests warmly, ensure guests sign in according to the guest policy, and build relationships with members and guests.
Anticipate member and guest needs and use relevant member information to personalize their experience.
Keep building-specific forms, such as pet, filming, and bike-room forms, up to date; maintain a clean, organized front desk.
Notify members of food deliveries and couriers, answer questions about the building, and explain way-finding, policies, procedures, and community etiquette.
Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact.
Celebrate member successes and milestones; prepare and post weekly and individual event posters and share event information.
Ensure building-specific operational requirements are met for events, including elevators and HVAC.
Enter member notes into Kube or an equivalent system and identify and execute opportunities to connect members.
Recommend local restaurants, delivery and catering options, team outing venues, post offices, shipping centers, and supply stores.
Engage members on the WeWork member network, communicate building issues and updates, and send broadcasts.
Ensure music levels and activations suit the time of day and occasion.
Receive, process, sort, organize, and distribute mail; keep the mailroom clean and organized.
Return unidentified or former-member mail to sender after 30 days without pickup and ensure courier parcels have details for scheduled pickups.
Investigate, escalate, and resolve lost packages, and explain mail and mailroom procedures.
Track, audit, organize, issue, and collect keys and keycards; maintain keycard stock and request inventory as needed.
Review the location and use of each piece of emergency equipment.
Support the automated coffee machine for guests and members.
Support the Community Management team as directed and help promote WeWork-provided services.