Community Associate, 600 California Street(San Francisco)

WeWork•San Francisco, CA

1d•Onsite

About The Position

The Community Associate is the primary point of contact for members and guests and serves as the face of WeWork at an assigned building. Reporting to the building each day, the associate supports the Community Management team and helps create a welcoming, collaborative community; maintain efficient building operations; promote WeWork services; and carry out direction from the Community Lead and Community Manager. Depending on the location, the associate may serve members from varied industries or focus on an Enterprise client, whose location may have different holiday, technology, operational, relationship, and property-management requirements. The role includes front desk coverage during the building’s set business hours, greeting and assisting members and guests, supporting member events and engagement, and managing building operations such as mail, keys, and keycards. The Community Associate is expected to represent WeWork’s mission and values while building relationships and providing a positive member experience.

Requirements

At least 1 year of hospitality experience.
Strong verbal and written communication skills.
Outstanding interpersonal and multitasking skills.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
Proficiency in basic computer skills.

Nice To Haves

A four-year college degree; preferred but not required.
Customer service and/or sales experience.

Responsibilities

Cover the front desk during the building’s set business hours and serve as an on-site point of contact.
Greet members and guests warmly, ensure guests sign in according to policy, and build relationships by learning their names and anticipating their needs.
Keep the front desk clean and organized; maintain building-specific forms; notify members about deliveries; and answer questions about the building, policies, and procedures.
Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact.
Celebrate member successes and milestones, promote events, and meet building-specific operational requirements for events.
Record member notes in Kube or an equivalent system, identify opportunities to connect members, and engage members through the WeWork member network.
Recommend local restaurants, delivery and catering options, venues, and relevant neighborhood services.
Explain and communicate WeWork policies, procedures, and building updates; send broadcasts; and ensure music and activations are appropriate.
Receive, process, sort, organize, and distribute mail; maintain a clean mailroom; handle unidentified or former-member mail according to policy; and ensure courier parcels are ready for scheduled pickup.
Investigate, escalate, and resolve lost-package issues and explain mailroom policies and procedures.
Track, audit, organize, issue, and collect keys and keycards; request additional keycard inventory as needed.
Review the location and use of emergency equipment.
Support the automated coffee machine for members and guests.