Community Assistant - Avalon Heights

American Campus Communities•Tampa, FL

1d•Onsite

About The Position

The Community Assistant supports property management in selling and leasing the property to prospective residents and parents, and helps provide current residents and parents with an enhanced living experience through excellent customer service and adherence to American Campus Communities Basic Operating Standards and Systems (BOSS). A degree or certificate program at an accredited college or university must be in progress while in the position. The role combines leasing and marketing, resident support, community safety and customer service, administrative duties, and property preparation and maintenance during Turn, Move-In, and Move-Out. The Community Assistant works scheduled administrative office shifts and on-call shifts, which may include weekdays, evenings, weekends, holidays, or overnight hours. Schedules may include extended hours during Turn, Move-In, and Move-Out.

Requirements

A graduate, bachelor's, associate degree, diploma, or certificate program must be in progress at an accredited college or university while employed in the position.
Availability for regularly assigned office and on-call shifts on weekdays and weekends, subject to academic schedule availability.
Availability to periodically work events in the evenings and/or on weekends.
Availability to work scheduled or needed shifts during Turn, Move-In, and Move-Out, potentially for multiple consecutive days and/or extended hours.
Ability to attend weekly staff meetings, special or emergency meetings, and staff training and orientation as scheduled.

Responsibilities

Make appointments, generate leads, conduct leasing tours, maintain showrooms, and follow up with prospective residents accurately and promptly.
Answer leasing phone calls and process online inquiries; complete guest cards and enter prospect information into Salesforce.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, and renewal marketing efforts.
Plan and execute social media strategies, publish content, and interact with resident communities or target audiences.
Represent the community favorably and support property objectives and its reputation in the local community.
Follow company policies and procedures and provide respectful, professional customer service to prospective and current residents and parents.
Work assigned weekly administrative office shifts and required Community Assistant on-call shifts, which may occur on weekdays, weekends, holidays, evenings, or overnight.
Participate in Turn, Move-In, and Move-Out preparation and administration, including working scheduled or extended hours as needed.
Keep common areas clean and presentable; report life-safety hazards and maintenance concerns promptly.
Build relationships with residents and serve as a resource concerning the property, the local college or university, and the wider community.
Participate in and promote company programming and initiatives; encourage respect for individual differences and help mediate resident conflicts.
Document resident behavior that violates the law or lease agreement; communicate and enforce safety, emergency, and fire evacuation procedures and provide emergency response and referral resources.
Assist with customer service concerns and after-hours maintenance emergencies.
Attend and contribute to staff meetings and training; participate in staff recruitment, selection, and training as requested; maintain professional working relationships and encourage a positive staff attitude.
Complete room, apartment, key, and common-area inventories; submit required reports; distribute approved materials and messages; facilitate the Community Service Survey and conduct student census as needed.
Assist with unit make-ready work, including removing trash, identifying and documenting damage, cleaning, painting, moving or assembling furniture, and minor repairs such as replacing lightbulbs or caulking.
Help maintain grounds, the clubhouse, office, and other common areas, including picking up trash, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until their work is complete or otherwise directed.
Serve as an American Campus representative and liaison, and comply with the Photo, Video and Voice Recording Policy.