Community Assistant - U Club on 28th

American Campus Communities•Boulder, CO

8d•Onsite

About The Position

The Community Assistant supports property management in selling and leasing the property to prospective residents and parents and helps provide current residents and parents with a dynamic living experience through customer service and adherence to American Campus Communities’ Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress at an accredited college or university while employed in this position. The role includes leasing and marketing activities, resident support, community programming, safety and emergency response, administrative work, and participation in staff meetings and training. The Community Assistant works scheduled office and on-call shifts, which may include weekdays, evenings, weekends, holidays, and overnight hours. The position also supports Turn, Move-In, and Move-Out activities, including preparing units and maintaining property common areas.

Requirements

A graduate, bachelor's, associate degree, diploma, or certificate program must be in progress at an accredited college or university while employed.
Available to work regularly assigned office and on-call shifts on weekdays and weekends, subject to academic schedule availability.
Available to work periodically at events in the evenings and/or on weekends.
Available to work assigned on-call shifts that may occur on weekdays, weekends, holidays, or overnight.
Available to work as scheduled or needed during Turn, Move-In, and Move-Out, potentially for multiple consecutive days and/or extended hours.
Maintain a professional attitude and manner in work relationships and contribute constructively to staff meetings and team activities.

Responsibilities

Conduct sales and leasing activities, including scheduling appointments, generating leads, giving tours, maintaining showrooms, and completing prospect follow-up.
Answer leasing calls and online inquiries, complete guest cards, and enter prospective resident information into Salesforce accurately and promptly.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, renewal campaigns, and off-site marketing efforts.
Develop and publish social media content, interact with residents and target audiences, and promote a positive image of the community.
Maintain clean and orderly common areas, report life-safety hazards and maintenance concerns immediately, and follow property standards for work attire.
Build relationships with residents and serve as a resource regarding the property, the local university or college, and the surrounding community.
Participate in and promote ACC programming and initiatives; document resident behaviors that violate laws or the lease agreement.
Communicate and enforce safety, emergency, and fire evacuation procedures; provide emergency response and referrals; encourage respect for individual differences; and mediate resident conflicts.
Provide professional customer service to prospective and current residents and parents, assist with customer service concerns, and support after-hours maintenance emergencies.
Work assigned office and on-call shifts, attend staff and emergency meetings, participate in training and orientation, and assist with recruitment and training of new staff as requested.
Complete room, apartment, key, and common-area inventories; submit required reports; distribute approved materials and messages; administer the Community Service Survey; and conduct student census as needed.
Work scheduled or needed shifts during Turn, Move-In, and Move-Out, including multiple consecutive days or extended hours, and participate in their preparation and administration.
Assist with unit make-ready tasks, including removing trash, documenting damage, cleaning, painting, moving or assembling furniture, and minor repairs such as replacing light bulbs and caulking.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas, including trash pickup, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until their work is finished or otherwise directed.
Represent American Campus Communities in interactions, support an inclusive and respectful culture, and comply with its photo, video, and voice recording policy.