Community Assistant - The Block

American Campus Communities•Austin, TX

1d•Onsite

About The Position

The Community Assistant supports property management in leasing and marketing the property to prospective residents and parents and helps provide current residents and parents with an enhanced living experience through excellent customer service and adherence to American Campus Communities’ Basic Operating Standards and Systems (BOSS). The role requires that the employee have a degree or certificate program in progress at an accredited college or university. The position combines leasing, marketing, community support, customer service, administrative work, safety response, and property upkeep. The Community Assistant conducts tours, handles inquiries and prospect records, participates in marketing and social media efforts, supports resident programming, responds to and documents lease or law violations, and assists with community safety and emergency procedures. Administrative and on-call shifts, staff meetings and training, and participation in Turn, Move-In, and Move-Out are required. Turn duties can include extended or consecutive workdays, unit make-ready tasks, common-area upkeep, and escorting vendors.

Requirements

A graduate, bachelor's, or associate degree or diploma program must be in progress at an accredited college or university; the position description also states that a degree or certificate program must be in progress.
Availability for regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Availability to periodically work events in the evenings and/or on weekends.
Ability to work assigned on-call shifts, which may occur during the day, evening, or overnight and may include weekdays, weekends, or holidays.
Availability for Turn, Move-In, and Move-Out schedules that may involve multiple consecutive days and/or extended hours.
Ability to meet the scheduling, meeting, training, customer-service, and participation expectations described for the role.

Responsibilities

Conduct leasing activities to close sales, including making appointments, generating leads, giving tours, maintaining showrooms, and completing timely prospect follow-up.
Answer leasing calls and online inquiries, complete guest cards for prospective resident contacts, and enter prospect information into Salesforce accurately and promptly.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, renewal marketing and events, and off-site marketing efforts.
Plan and execute social media strategies, publish content, and interact with resident communities and target audiences.
Represent the community positively and support property objectives and its reputation in the local community.
Maintain cleanliness and appearance of common areas, report life-safety hazards and maintenance concerns, and follow ACC attire standards.
Serve as a resource to residents and parents regarding the property, local university or college, and surrounding community.
Participate in and promote ACC programming and initiatives; encourage respect for individual differences and mediate resident conflicts.
Respond to and document resident behaviors that violate the law or ACC lease agreement.
Communicate and enforce community safety, emergency, and fire evacuation procedures, and provide emergency response and referrals.
Provide professional customer service, assist customers with service concerns, understand general maintenance procedures, and help with after-hours maintenance emergencies.
Work assigned office and on-call shifts, attend weekly and special meetings and training, and participate in staff recruitment, selection, and training as requested.
Complete assigned room, apartment, key, and common-area inventories; submit reports; distribute approved materials and messages; facilitate the Community Service Survey; and conduct student census as needed.
Work scheduled or needed shifts during Turn, Move-In, and Move-Out and participate in their preparation and administration.
Assist with unit make-ready tasks, including removing trash, identifying and documenting damage, cleaning, painting, assembling or moving furniture, and minor repairs such as replacing lightbulbs and caulking.
Help maintain grounds, the clubhouse, office, and other common areas, including picking up trash, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until their work is finished or otherwise directed.
Serve as an American Campus representative and liaison in all interactions and comply with the Photo, Video and Voice Recording Policy.