Community Asset Manager

PMP Management•Round Rock, TX

12d

About The Position

PMP Management is seeking a motivated, detail-oriented, communicative, and personable professional for its Austin, Texas Division. Community Managers typically manage 5 to 7 associations, with support from a dedicated Associate Manager, Customer Care Champions, and an administrative team. The role focuses on providing association management services and customer support while meeting the expectations of client communities.

Requirements

Extraordinary customer service skills.
Exceptional customer service skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to quickly learn and understand company software programs.
Proficiency in reviewing and understanding budgets and financial statements.
Strong organizational skills.
Honest, responsible, optimistic, and enjoyable demeanor.

Nice To Haves

Four-year college degree preferred.
Two years of experience as a homeowners association portfolio manager or on-site manager preferred.
CMCA certification preferred.

Responsibilities

Act as, or oversee, the primary liaison with the Association Board of Directors and homeowners.
Oversee Association operations and administration in accordance with the management agreement and the Association’s policies and procedures.
Perform administrative and management duties requested by the Board of Directors and consistent with the management agreement.
Ensure PMP Management tools are used effectively, including the maintenance calendar, action item tracker, financial summaries, and delinquency tracker.
Review monthly financial reports and financial summaries.
Provide or oversee recommendations to the Association’s Board of Directors and committees on matters needing attention in the community.
Set up, attend, and facilitate Board meetings according to PMP standards.
Prepare Board packages according to PMP’s “Absolutes” and standards.
Assist the Board of Directors or Architectural Review Board with architectural reviews and routine inspections as necessary.
Coordinate or oversee inspections of building facilities and common areas, and arrange appropriate follow-up actions.
Conduct community walks and inspections as required by the management contract.
Perform other duties as assigned.