Community Apartment Manager

DSI Real Estate Group, INC•Madison, WI

About The Position

DSI Real Estate Group is seeking a dedicated and enthusiastic Community Apartment Manager to lead a residential community on the East Side of Madison, Wisconsin. The manager is responsible for the community’s overall operations and administrative management, creating a positive living experience for tenants, building relationships, and overseeing day-to-day operations. The role oversees leasing, occupancy, resident retention, customer service, maintenance coordination, community relationships, rent collection, and move-out, renewal, and eviction procedures. It also includes inspecting the property and common areas, coordinating repairs and seasonal services, reviewing invoices and financial performance, and collaborating with the corporate office on budgets and rental-rate decisions. The position requires a high school diploma or GED and 3 to 5 years of property management experience. Experience with a multi-building apartment complex and proficiency in Rent Manager are preferred. The employer offers a competitive wage, a full benefits package upon eligibility, and a positive, team-oriented work environment.

Requirements

High school diploma or GED.
A minimum of 3 to 5 years of property management experience.
Demonstrated commitment to customer service and a record of exceeding customer expectations.
Proficiency in Microsoft Outlook, Excel, and Word, and ability to learn new technology.
Strong time-management and organizational skills, including the ability to multitask in a fast-paced environment.
Ability to prioritize workload, take initiative, and meet deadlines.
Strong attention to detail and follow-through.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and efficiently while also contributing as a team player and helping others.
Ability to adapt quickly to change.
Professionalism and ability to establish and maintain relationships with internal and external business partners.
Valid Wisconsin driver’s license in good standing and reliable transportation.

Nice To Haves

Experience with a multi-building apartment complex.
Proficiency in Rent Manager.

Responsibilities

Manage the overall operations and administrative activities of the assigned community.
Oversee leasing, including property tours, application processing, lease preparation, and timely move-ins.
Manage occupancy and implement strategies to maximize resident retention.
Maintain service excellence in interactions with residents, vendors, staff, and colleagues.
Address resident inquiries, concerns, and maintenance requests promptly.
Generate and maintain lead-management and availability reports.
Build community relationships, including connections with local businesses to explore potential tenant benefits.
Conduct quarterly market studies and propose rental or renewal rate adjustments for approval.
Assist customers and vendors and maintain effective communication and relationships.
Administer move-out, renewal, and eviction procedures according to company standards.
Inspect buildings, exterior common areas, building systems, landscaping, and amenities; document findings on the Weekly Checklist and ensure repairs and maintenance are completed promptly.
Review and accept seasonal service contracts negotiated by the corporate office and obtain additional bids when necessary.
Collaborate with the corporate office to prepare annual budgets aligned with financial goals and business objectives.
Review and approve property-specific invoices after satisfactory completion of work.
Review and understand the community’s financial position monthly.
Monitor rent due and contact tenants to collect rent.