Community Apartment Manager

DSI Real Estate Group•Madison, WI

About The Position

DSI Real Estate Group is seeking a dedicated Community Apartment Manager to lead a residential community on the East Side of Madison, Wisconsin. The manager is responsible for overall community operations and administrative management, including leasing, resident services, maintenance coordination, vendor relationships, rent collection, and financial review. The role focuses on creating a positive living experience for residents and maintaining effective relationships with tenants, vendors, staff, colleagues, and local businesses. The manager oversees the leasing process, monitors occupancy and resident retention, maintains lead and availability reports, and administers move-outs, renewals, and evictions according to company standards. They inspect the property and common areas, coordinate timely repairs and maintenance, review seasonal service contracts, and obtain additional bids as needed. The position also involves collaborating with the corporate office on annual budgets, reviewing property invoices, and understanding the community’s monthly financial position. Candidates must have a high school diploma or GED and at least 3 to 5 years of property management experience. The company offers competitive wages, a full benefits package upon eligibility, and a positive, team-oriented work environment.

Requirements

High school diploma or GED.
A minimum of 3 to 5 years of property management experience.
Demonstrated commitment to customer service and a track record of exceeding customer expectations.
Proficiency in Microsoft Outlook, Excel, and Word, and ability to learn new technology.
Strong time-management and organizational skills, including the ability to multitask in a fast-paced work environment.
Ability to prioritize workload, take initiative, and meet deadlines.
Strong attention to detail and follow-through.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently efficiently and effectively, while also contributing as a team player and helping others.
Ability to adapt quickly to change.
Professionalism and ability to establish and maintain relationships with internal and external business partners.
Valid Wisconsin driver’s license in good standing and reliable transportation.

Nice To Haves

Experience with a multi-building apartment complex.
Proficiency in Rent Manager.

Responsibilities

Manage the overall operations and administrative functions of the assigned community.
Oversee leasing activities, including property tours, application processing, lease preparation, and timely move-ins.
Manage occupancy and implement strategies to improve resident retention.
Provide prompt, high-quality customer service to residents and address inquiries, concerns, and maintenance requests.
Generate and maintain lead-management and availability reports.
Build community relationships, including connections with local businesses to explore potential tenant benefits.
Conduct quarterly market studies and propose rental or renewal rate adjustments for approval.
Assist customers and vendors to support efficient communication and relationships.
Administer move-out, renewal, and eviction procedures according to company standards.
Inspect buildings, exterior common areas, building systems, landscaping, and amenities; document findings on the Weekly Checklist and ensure repairs and maintenance are completed promptly.
Review and accept seasonal service contracts negotiated by the corporate office and obtain additional bids when necessary.
Collaborate with the corporate office to prepare annual budgets.
Review and approve property-specific invoices after work is completed satisfactorily.
Review and understand the community’s financial position monthly.
Monitor rent payments and contact tenants to collect rent due.