Community and Public Services, Market Segment Manager, Middle Market & Large Accounts (Hybrid)
About The Position
The Community and Public Services (CAPS) Market Segment Manager partners with regional underwriting teams to drive profitable growth across middle market and large accounts. The CAPS segment includes social services, municipalities, public and private schools, senior living, and religious institutions. As a market segment expert in underwriting and business, the manager supports regional personnel and agents in underwriting and marketing new and existing accounts. The role covers middle market territories in most New England states (MA, ME, NH, RI, and VT) and large account territories in the Mid-Atlantic, New Jersey, Northeast, and Southern regions. The manager analyzes segment results, identifies trends, and recommends strategies to improve performance. The position handles referrals and consultations supporting transactional underwriting, and provides coaching, mentoring, and training to regional underwriters. It also involves in-person field engagement with regional teams, agents, and insureds, and collaboration with teams across the company. The position is hybrid and may be located in a regional office for the Mid-Atlantic, New Jersey, Northeast, or Southern regions, or at the Short Hills Corporate Office. All responsibilities must be performed in compliance with applicable legal and regulatory requirements.
Requirements
- 10+ years of commercial lines underwriting experience.
- 5+ years of underwriting experience in the CAPS market segments.
- Excellent customer service, networking, and relationship-building skills.
- Strong sales and negotiation skills.
- Strong problem-solving ability.
- Excellent presentation skills.
- Proven leadership capability.
- Ability to manage small projects.
- Valid state-issued driver’s license in good standing and ability to drive an automobile.
Nice To Haves
- College degree preferred.
- Large accounts experience preferred.
Responsibilities
- Provide deep segment and large account expertise to support effective performance across the company's broad underwriting appetite.
- Drive growth and profitability for middle market and large accounts in the CAPS market segment in support of diversification strategies.
- Contribute to developing, refining, maintaining, and explaining underwriting guidelines and standards.
- Manage referrals and consultations with regional middle market and large account underwriters, balancing risk and market realities.
- Coach, train, mentor, and transfer knowledge to influence underwriting actions and outcomes.
- Maintain visibility in the field through agency visits, regional office visits, and in-person and virtual engagement.
- Develop working relationships with regional personnel and provide customer service to regional personnel and agents.
- Engage directly with segment customers to understand their operations, exposures, risk profiles, business plans, and evolving needs.
- Participate in developing strategies to capitalize on opportunities or mitigate risk while supporting customers and desired outcomes.
- Partner with actuarial, advanced analytics, claims, competitive intelligence, legal, marketing, premium audit, product, regional leadership, regulatory compliance, risk management, other market segment leaders, UW Practices, and UW Strategy.
- Identify positive and negative market segment trends and recommend strategies to improve performance.
Benefits
- Competitive base salary
- Incentive plan eligibility at all levels
- Comprehensive health care plans
- Retirement savings plan with company match
- Discounted Employee Stock Purchase Program
- Tuition assistance and reimbursement programs
- 20 days of paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
