Community and Events Manager

Duet•New York, NY

2d•$90,000 - $110,000

About The Position

Duet is the leading network of independent NP practice owners in the US. Our virtual and in person communities are one of the ways we find NP entrepreneurs, teach them to launch, and support them as they grow. We're hiring a Community and Events Manager to own all of Duet's community programming, including the management of our virtual communities, virtual and in-person events, and courses we may launch to support practice owners. This is a 0-1, high ownership role — you'll be building the community operating playbook, working closely with GTM, Ops, and Product to define strategic priorities and resources needed to support our network.

Requirements

3-5 years of experience in a role that combined high ownership, community/event management, and cross-functional execution — healthcare, health-tech, franchise operations, or provider network growth backgrounds are all relevant
Experience planning and running both virtual and in-person events, from webinars to dinners and trips
Relationship building - you’re excited to support clinicians on their entrepreneurial journeys
A track record of owning a metric you didn't fully control and moving it anyway
Comfort building from a blank page and experimenting until you find what works
Strong written and verbal communication — you'll be creating content NPs actually read and speaking at events where you represent Duet

Responsibilities

Own the build and operation of all of Duet's virtual communities, including the Founders Community and the Scaler community, where practices connect with each other
Develop programming and engagement mode for each community, and keep them connected to Duet's customer journey and content
Drive engagement and attendance as a leading indicator of retention and referral
Build strong, trusting relationships with NP practice owners
Plan and run virtual and in-person events to reach and engage prospective launchers and current community members, including partnerships with NP associations, vendors, influencers and conferences
Run webinars, virtual events and courses as well as in-person dinners, happy hours and trips that bring NPs together, owning budget, logistics, vendors and follow-up
Coordinate course and content production, partnering with internal stakeholders and contractors to develop relevant courses, articles, and other resources
Keep this content current as payer and regulatory realities shift market to market
Build customer experience workflows for practices in our communities, identifying when and where they should engage with Duet
Create campaigns that find practice owners at the right time and keep them engaged
Work with Growth, Product and Engineering to automate processes and develop strong handoffs as community members become customers