Community Administrator

Sunset Woods Senior Living•New Berlin, WI

About The Position

Sunset Woods Assisted Living is seeking an experienced Community Administrator to lead senior living community operations and foster an environment where residents, families, and employees feel valued, supported, and empowered. The role oversees daily operations, promotes a resident-centered culture, ensures regulatory compliance, supports financial success, and leads a team committed to outstanding care and service. The Community Administrator develops department leaders, serves as the primary leadership contact for residents, families, employees, vendors, and regulatory agencies, and works with clinical and support teams to meet resident needs. The role also oversees safety, emergency preparedness, quality assurance, risk management, licensing and audit readiness, and timely resolution of incidents and concerns. The position monitors occupancy, census, labor, revenue, and expenses; partners with sales and marketing to support community growth; and uses financial metrics to guide decisions and identify operational efficiencies. It also recruits, coaches, and retains employees, supports department leaders’ professional development, and ensures compliance with training, certification, and continuing education requirements.

Requirements

Minimum of 3–5 years of leadership experience in senior living, assisted living, memory care, skilled nursing, healthcare, hospitality, or a related service industry.
Demonstrated success managing operations, budgets, staffing, compliance, and resident satisfaction.
Strong leadership and team development skills.
Knowledge of senior living regulations and compliance requirements.
Financial management and budgeting experience.
Excellent communication, customer service, and conflict resolution skills.
Strong organizational, problem-solving, and decision-making abilities.
Proficiency with Microsoft Office and senior living management systems.

Nice To Haves

Active Assisted Living/Community Administrator License is strongly preferred.
Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or a related field is preferred.
Active CBRF certifications in Standard Precautions, Fire Safety, First Aid & Choking, and Medication Administration are strongly preferred.

Responsibilities

Oversee day-to-day community operations to ensure exceptional resident care and service.
Develop and support department leaders in achieving operational, clinical, and financial goals.
Foster teamwork, accountability, engagement, and service excellence.
Serve as the primary leadership contact for residents, families, employees, vendors, and regulatory agencies.
Ensure the community is safe, welcoming, and well-maintained.
Promote a resident-focused environment that values dignity, independence, choice, and quality of life.
Collaborate with clinical and support teams to ensure resident needs are met.
Address resident and family concerns promptly and professionally.
Drive continuous improvement based on resident feedback and quality outcomes.
Maintain compliance with applicable federal, state, and local regulations.
Lead survey, licensing, and audit readiness efforts.
Oversee safety, emergency preparedness, quality assurance, and risk management initiatives.
Ensure timely investigation and resolution of incidents and concerns.
Monitor occupancy, census, labor, revenue, and expenses.
Partner with sales and marketing teams to support community growth.
Identify operational efficiencies while maintaining exceptional resident experiences.
Use financial data and metrics to guide strategic decision-making.
Recruit, hire, coach, and retain talented team members.
Provide leadership, accountability, and professional development for department leaders.
Support employee engagement, recognition, and retention efforts.
Ensure compliance with training, certification, and continuing education requirements.