Community Administrator

Sunset Woods Senior Living•New Berlin, WI

About The Position

Sunset Woods Assisted Living is seeking an experienced Community Administrator to lead its senior living community. The role oversees daily operations, promotes a resident-centered culture, ensures regulatory compliance, supports financial success, and leads a team focused on outstanding care and service. The Administrator serves as a leadership contact for residents, families, employees, vendors, and regulatory agencies, and works to maintain a safe, welcoming, and well-maintained community. The position supports resident satisfaction and quality care by promoting dignity, independence, choice, and quality of life; collaborating with clinical and support teams; resolving resident and family concerns; and pursuing improvements based on feedback and outcomes. It also leads compliance, licensing, survey and audit readiness, safety, emergency preparedness, quality assurance, and risk management. Financial and operational responsibilities include monitoring occupancy, census, labor, revenue, and expenses, partnering with sales and marketing, identifying efficiencies, and using financial data to guide decisions. The Administrator recruits, hires, coaches, and retains employees; provides accountability and professional development for department leaders; supports engagement and recognition; and ensures required training, certifications, and continuing education. The employer for the position is identified in the posting as The Pennant Group, Inc., a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities. Each operating subsidiary is separately managed and has its own employees and assets.

Requirements

Minimum of 3–5 years of leadership experience in senior living, assisted living, memory care, skilled nursing, healthcare, hospitality, or a related service industry.
Demonstrated success managing operations, budgets, staffing, compliance, and resident satisfaction.
Strong leadership and team development skills.
Knowledge of senior living regulations and compliance requirements.
Financial management and budgeting experience.
Excellent communication, customer service, and conflict resolution skills.
Strong organizational, problem-solving, and decision-making abilities.
Proficiency with Microsoft Office and senior living management systems.

Nice To Haves

Active Assisted Living/Community Administrator License is strongly preferred.
Bachelor’s degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or a related field is preferred.
Active CBRF certifications in Standard Precautions, Fire Safety, First Aid & Choking, and Medication Administration are strongly preferred.

Responsibilities

Oversee day-to-day community operations to ensure exceptional resident care and service.
Develop and support department leaders in meeting operational, clinical, and financial goals.
Foster teamwork, accountability, engagement, and service excellence.
Serve as a primary leadership contact for residents, families, employees, vendors, and regulatory agencies.
Ensure the community is safe, welcoming, and well-maintained.
Promote a resident-focused environment that values dignity, independence, choice, and quality of life.
Collaborate with clinical and support teams to meet resident needs.
Address resident and family concerns promptly and professionally.
Pursue continuous improvements based on resident feedback and quality outcomes.
Maintain compliance with applicable federal, state, and local regulations.
Lead survey, licensing, and audit readiness efforts.
Oversee safety, emergency preparedness, quality assurance, and risk management initiatives.
Ensure timely investigation and resolution of incidents and concerns.
Monitor occupancy, census, labor, revenue, and expenses.
Partner with sales and marketing teams to support community growth.
Identify operational efficiencies while maintaining resident experience.
Use financial data and metrics to guide strategic decisions.
Recruit, hire, coach, and retain team members.
Provide leadership, accountability, and professional development for department leaders.
Support employee engagement, recognition, and retention.
Ensure compliance with training, certification, and continuing education requirements.