Community Administrator (Santa Barbara Chino Hills)

Lewis Group of Companies•Chino Hills, CA

9d•Onsite

About The Position

Lewis Group of Companies is seeking a Community Administrator for their Santa Barbara Chino Hills location in Chino Hills, CA. This role supports the Community Director, Business Manager, Leasing Manager, and onsite staff by providing exceptional service to residents and assisting with leasing efforts. The Community Administrator is responsible for maintaining an organized office, managing rent collection, resident files, and mail, and collaborating with other staff to ensure smooth daily operations. This position also involves direct resident interaction, handling inquiries, and supporting the sales process by touring prospective residents. The goal is to foster a proactive, customer-first environment and enhance resident satisfaction.

Requirements

1–2+ years of administrative or customer service experience
Property management experience preferred
Excellent communication and interpersonal skills with a strong customer service focus
Strong organizational skills and attention to detail
Ability to handle multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Availability to work 9:00 a.m.–6:00 p.m.
Working weekends required
Valid driver’s license preferred

Responsibilities

Manage the resident services desk and maintain an organized office environment
Administer monthly rent collection, post rent and notices, and follow up on delinquencies
Maintain accurate resident files and records
Manage incoming mail, packages, and deliveries for residents
Collaborate with maintenance and leasing staff to support daily operations
Answer phones and emails while handling resident inquiries and requests
Assist in the sales process by touring prospective residents and helping lease new apartment homes
Promote a proactive, customer-first environment and strengthen resident satisfaction
Perform other duties as assigned to support community operations