Communications Support Internship

University of Florida • Gainesville, FL

6d • Onsite

About The Position

UF Information Technology (UFIT) is seeking a part-time Communications Support Intern for a year-long appointment with ICT, a unit within UFIT. Based in Ayers Medical Plaza in Gainesville, Florida, the intern will support setup, troubleshooting, and deployment of Cisco VoIP devices; perform analog troubleshooting and repairs; and maintain documentation of devices deployed across campus.

The intern will work with UFIT’s Communications Support team, which manages and supports the Cisco VoIP phone network across campus and within UF Health, analog devices, voice gateways, and emergency notification equipment such as classroom speakers, elevator phones, and campus Blue Light Emergency phones. The team also supports off-campus UF REC sites and maintains approximately 23,000 devices.

Requirements

• Must be at least 18 years of age.
• UF student assistants must be eligible to work on campus and maintain a minimum 2.0 grade point average.
• OPS Interns must have a high school diploma or equivalent.
• A Level 2 Criminal Background Screening is required.
• Applicants must submit a cover letter, resume or CV, and at least three professional references.

Nice To Haves

• Proficiency in Microsoft Excel.
• Exemplary communication and customer service skills.
• Team collaboration.
• Attention to detail.
• Problem-solving skills.

Responsibilities

• Assist with phone configuration changes.
• Assist with the physical setup of new phone deployments.
• Assist with documentation for new phone deployments and phone updates.
• Assist with troubleshooting VoIP and analog issues.
• Support setup, troubleshooting, and deployment of Cisco VoIP devices.
• Perform analog troubleshooting and repairs.
• Maintain thorough documentation of deployed devices across campus.

Benefits

• Opportunity to work with dedicated employees focused on the technological needs of the University of Florida community.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED