Communications Support Internship
About The Position
UF Information Technology (UFIT) is seeking a part-time Communications Support Intern for a year-long appointment with ICT, a unit within UFIT. The position supports the setup, troubleshooting, and deployment of Cisco VoIP devices; analog troubleshooting and repairs; and documentation of deployed devices across campus. The role is based at Ayers Medical Plaza in Gainesville, Florida, and is not remote. The intern will work with the UFIT Communications Support team, which manages and supports the Cisco VoIP phone network across campus and within UF Health, as well as analog devices, voice gateways, and emergency notification equipment such as classroom speakers, elevator phones, and campus Blue Light Emergency phones. The team also supports off-campus UF REC sites and maintains approximately 23,000 devices.
Requirements
- Must be at least 18 years of age.
- For the UF Student Assistant classification: must be eligible to work on campus and maintain a minimum 2.0 grade point average.
- For the OPS Intern classification: must have a high school diploma or equivalent.
Nice To Haves
- Proficiency in Microsoft Excel.
- Exemplary communication and customer service skills.
- Ability to collaborate with a team.
- Attention to detail.
- Problem-solving skills.
Responsibilities
- Assist with phone configuration changes.
- Assist with the physical setup for new phone deployments.
- Assist with documentation for new phone deployments and phone updates.
- Assist with troubleshooting VoIP and analog issues.
- Support setup, troubleshooting, and deployment of Cisco VoIP devices and analog devices.
Benefits
- The opportunity to work with dedicated employees focused on the technological needs of the University of Florida community.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
High school or GED
