Communications Supervisor - INTERNAL APPLICANTS ONLY

City of Roanoke, Virginia•Va 24012, VA

22h•Onsite

About The Position

The City of Roanoke is seeking a Communications Supervisor to supervise E-911 communications personnel in the dispatching of Police, Fire, EMS and Public Works equipment and persons usually in response to emergency situations. The successful candidate will disseminate information to the general public and emergency services and oversee the operation of assigned shifts and answers questions as needed. This position requires a high school diploma or general education degree (GED) supplemented by continuing education with some computer software training; four years related experience and/or training in the field of Public Safety Communications; or equivalent combination of education and experience. Must be able to work a combination of 12 hour and 8 hour shifts including nights, weekends, holidays, overtime and powershifts (noon - midnight and 2:30pm - 2:30am) as well as overtime. Must be certified as a Police dispatcher by the DCJS, (Department of Criminal Justice Services), in the Commonwealth of Virginia. Possess and maintain certifications: CPR, EMD, VCIN, CTO. The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer. To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community. This is non-exempt position.

Requirements

High school diploma or general education degree (GED) supplemented by continuing education with some computer software training
Four years related experience and/or training in the field of Public Safety Communications; or equivalent combination of education and experience.
Must be certified as a Police dispatcher by the DCJS, (Department of Criminal Justice Services), in the Commonwealth of Virginia.
Possess and maintain certifications: CPR, EMD, VCIN, CTO.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Supervises communications personnel in the dispatching of Police, Fire, EMS and Public Works equipment and persons usually in response to emergency situations.
Disseminates information to the general public and emergency services.
Oversees the operation of assigned shifts and answers questions as needed
Monitors and evaluates the performance of the Communications Personnel
Schedules shift personnel and approves leave time
Assigns work stations, coordinates breaks, and assigns emergency fill in duty
Assures that all members of their shift understand policy changes and general updates
Receives and transmits messages by radio and maintains radio log on shift work
Takes telephone calls concerning complaints, passes information on to individuals and makes record of calls
Handles routine inquiries and refers problems to appropriate units
Dispatches city vehicles and personnel where and when needed
Checks equipment to ascertain that it is in good working order
Reviews tapes to reference complaints or for other general information
Serves as the liaison to the Communications management staff
Investigates internal complaints and makes recommendations for corrective action