Communications Program Manager

Del-Co Water Company•Delaware, OH

1d•Onsite

About The Position

Del-Co Water is hiring a full-time Communications Program Manager in its Communications department. Under the general direction of the Director of Compliance & Communications, this role leads the organization’s comprehensive communications strategy and serves as its primary communications strategist. The position oversees brand management, media relations, crisis communications, community engagement, and member education initiatives. The role is based at the Olentangy Campus in Delaware, Ohio, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional evening and weekend hours are required for events, public meetings, and outreach activities. The Communications Program Manager develops and refines communications plans and content across channels, evaluates program performance, manages external communications partners, and presents to leadership, board meetings, public forums, and events. The position also leads digital communications and campaigns to grow EyeOnWater member enrollment, serves as the primary media contact, maintains the crisis communications plan, and supports community engagement and member education. The role reports to the Director of Compliance & Communications. The position requires a bachelor’s degree in a relevant field and at least seven years of progressively responsible experience in communications, public relations, marketing, or a related field. Experience in water utilities, municipal government, or environmental nonprofits is preferred, as is experience with photography, video production, or multimedia content creation. The posted salary range is $75,290–$110,679, with a target hiring range of $75,290–$92,984.

Requirements

Any combination of training and work experience indicating possession of the skills, knowledge, and abilities to perform the job duties successfully.
Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, English, Public Administration, or a closely related field.
At least seven years of progressively responsible experience in communications, public relations, marketing, or a related field.
Demonstrated experience developing and executing communications strategies across multiple channels and audiences.
Proven media relations experience, including drafting press releases and managing relationships with the media.
Experience in crisis communications planning and execution.
Proficiency with Microsoft Office Suite, design tools, and digital marketing platforms.
Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
Strong strategic thinking and problem-solving skills, including the ability to anticipate communications needs and align initiatives with organizational goals.
Creative approach to communications and ability to develop content for diverse audiences.
Excellent written, verbal, and interpersonal communication skills.
Ability to work independently, exercise sound judgment, and take ownership of projects.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Experience in water utilities, municipal government, or environmental nonprofits.
Experience with photography, video production, or multimedia content creation.

Responsibilities

Develop, implement, and continuously refine Del-Co Water’s comprehensive communications strategy, including a proactive communications calendar across channels and audiences.
Establish and enforce brand standards, visual identity standards, and messaging frameworks; maintain consistent brand standards and messaging guidelines across communications.
Evaluate communications program effectiveness using measurable metrics and member feedback, and recommend and implement improvements.
Manage relationships with external communications vendors and partners.
Write, edit, and produce content for social media, digital newsletters, bill inserts, the website, and internal communications.
Develop member stories, employee spotlights, and community narratives, and translate complex technical topics into clear language for general audiences.
Develop and deliver presentations for leadership, board meetings, public forums, and events.
Own digital communications strategy, including social media, email marketing, and website content.
Lead growth of EyeOnWater member enrollment through integrated digital campaigns and member education initiatives.
Serve as the primary media contact; build and maintain relationships with local and regional media.
Draft and distribute press releases, media advisories, and statements, and manage media inquiries.
Develop and maintain Del-Co Water’s crisis communications plan.
Support the community engagement strategy by planning and coordinating public meetings, member education events, school programs, and special events.
Represent Del-Co Water at community events, conferences, and public forums.
Build and maintain relationships with municipal partners, community organizations, and regional stakeholders.
Perform other duties as assigned.