Internal Communications Program Manager

City of Hope • Irwindale, CA

11d

About The Position

The Internal Communications Program Manager leads internal communications strategies to inform, engage, and inspire employees while fostering a strong organizational culture. The role leads strategic planning, content creation, and channel management for key City of Hope system initiatives, and develops and distributes messaging to employees across the Los Angeles region.

The position collaborates with departments to advise on communication strategies and ensure effective execution and day-to-day planning. It also builds relationships with leaders and content owners to shape and improve communications. The successful candidate is a skilled writer and communicator who can translate complex ideas into clear, engaging messages across multiple platforms. The role requires strong organization, initiative, problem-solving, and the ability to manage multiple long-term projects and work independently and collaboratively in a fast-paced, complex environment.

Requirements

• Bachelor’s degree in Communications, English, Journalism, Marketing, or a related field.
• Five years of related experience in internal communications.
• Proven track record developing and executing creative communications strategies for internal stakeholders.
• Strong writing and communication skills, including the ability to simplify complex ideas for multiple platforms.
• Strong organizational, initiative, and problem-solving skills, with the ability to manage multiple long-term projects and work independently and collaboratively in a fast-paced, complex environment.

Nice To Haves

• Internal communications experience in a healthcare setting.

Responsibilities

• Create integrated internal communications, engagement, and change management plans supporting enterprise and local priorities, managing projects from ideation through execution.
• Build and maintain positive working relationships with internal stakeholders, including scientists, faculty, leaders, department administrators and managers, City of Hope administration, and Marketing & Communications colleagues across the system, to anticipate communication needs.
• Work across communication channels, including internal newsletters, staff announcements, intranet content, leadership communications, and service line announcements.
• Assist with employee crisis communications for the City of Hope system, partnering with the Director and incident command teams to determine, craft, and execute messaging quickly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager