Marketing Communications Program Manager

Ensemble Health Partners • Work at Home - Ohio - Other, OH

4d • $92,400 - $138,600 • Remote

About The Position

Ensemble is seeking a proactive, creative, and relationship-driven communications professional to advance its communications program, strengthen media visibility, and build the systems and relationships needed to scale results. The role leads proactive media relations, thought leadership support, awards, strategic amplification, and communications measurement. It develops relationships with healthcare and business reporters, industry advocates, and other influential voices, while building internal partnerships to surface expertise, operational insights, and timely story opportunities.

The successful candidate is a strong writer, relationship builder, and curious reporter who follows issues shaping healthcare, develops an understanding of Ensemble’s operations, recognizes newsworthy topics, and turns complex ideas into timely, relevant stories supported by evidence. This is an individual-contributor role reporting to the Director of Marketing Communication. The position is remote, with travel to and onsite work at client, temporary, or corporate offices as business needs require. Compensation is $92,400–$138,600 per year based on experience. A HFMA Certified Revenue Cycle Representative (CRCR) certification or another approved certification is required within nine months of hire.

Requirements

• 5–7 years of experience in public relations, communications, journalism, or a related field.
• Strong media relations experience, including pitching, reporter research, and relationship development.
• Excellent writing and editing skills, including the ability to translate complex topics into clear, compelling stories.
• Curiosity about news, trends, and issues influencing healthcare and business.
• Experience supporting executives or subject matter experts for media interviews and external opportunities.
• Proactive and creative approach, with the ability to identify opportunities and move work forward independently.
• Strong relationship-building skills with internal and external stakeholders.
• Strong organizational skills and ability to manage competing priorities and deadlines.
• Comfort using data and analytics to evaluate communications performance and inform recommendations.
• Comfort using and learning Sprout Social, ACCESS Newswire, and other press release distribution platforms, including managing workflows, supporting distribution, and evaluating performance.
• Demonstrated ability to use Microsoft Copilot to improve research, content development, workflow efficiency, and output quality while applying sound editorial judgment.
• Inquisitiveness and openness to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Bachelor’s degree in communications, public relations, journalism, marketing, or a related field, or equivalent experience.
• HFMA Certified Revenue Cycle Representative (CRCR) certification within nine months of hire, or another approved certification.
• Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Experience using or learning Canva to create or adapt professional communications assets.
• Healthcare, healthcare technology, or complex B2B experience.

Responsibilities

• Build and deepen relationships with healthcare, business, and trade reporters, editors, industry advocates, and other influential voices in healthcare and revenue cycle conversations.
• Identify timely story opportunities and develop targeted pitches based on industry trends, Ensemble expertise, data, and business priorities.
• Manage proactive and reactive media outreach, including reporter research, interview coordination, follow-up, and coverage tracking.
• Maintain media lists, pitching calendars, relationship histories, and editorial opportunities to support a disciplined, repeatable media relations program.
• Monitor media conversations and emerging issues to identify opportunities for Ensemble to contribute expertise.
• Monitor healthcare, financial, technology, and revenue cycle trends to surface media and thought leadership opportunities.
• Build internal relationships to identify knowledgeable sources, proof points, data, and operational stories for communications.
• Prepare briefing materials, talking points, background research, and anticipated questions for media interviews, podcasts, and other external opportunities.
• Coordinate external opportunities from preparation through follow-up with spokespeople, subject matter experts, and internal partners.
• Partner with content and social teams to extend approved narratives and earned opportunities across appropriate channels.
• Manage awards and recognition opportunities, including identification, submission development, tracking, and results.
• Maintain a forward-looking calendar of awards and external opportunities.
• Identify ways to amplify Ensemble’s presence at priority industry events through earned media and thought leadership.
• Partner across communications to extend high-value media coverage, awards, and external opportunities across appropriate channels.
• Establish consistent tracking for media relationships, outreach, response, coverage, awards, and amplification.
• Measure agreed-upon communications KPIs and identify topics, narratives, outlets, and approaches that drive meaningful results.
• Translate performance data into actionable recommendations to improve future communications activity.
• Maintain processes, calendars, templates, and documentation that improve efficiency and scalability.
• Capture learnings and benchmarks to strengthen communications planning, prioritization, and performance.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Tuition reimbursement.
• Professional certification relevant to the associate’s field.
• Quarterly and annual incentive programs.
• Career advancement and professional development opportunities.
• Paid certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level