Communications Program Manager

Del-Co Water Company Inc•Delaware, OH

1d•$75,290 - $110,679•Onsite

About The Position

The Communications Program Manager develops and leads Del-Co Water’s comprehensive communications strategy and serves as the organization’s primary communications strategist. The role oversees brand management, media relations, crisis communications, community engagement, and member education initiatives. It works under the general direction of the Director of Compliance & Communications and is based at the Olentangy Campus in Delaware, Ohio. The position is full-time, salaried, and exempt, with a regular Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Occasional evening and weekend hours are required for events, public meetings, and outreach activities. The job grade is 11, with a salary range of $75,290–$110,679 and a target hiring range of $75,290–$92,984.

Requirements

A bachelor’s degree in Communications, Marketing, Public Relations, Journalism, English, Public Administration, or a closely related field.
At least seven years of progressively responsible experience in communications, public relations, marketing, or a related field.
Demonstrated experience developing and executing communications strategies across multiple channels and audiences.
Proven media relations experience, including drafting press releases and managing media relationships.
Experience planning and executing crisis communications.
Proficiency with Microsoft Office Suite, design tools, and digital marketing platforms.
Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
Strong strategic thinking and problem-solving skills, including the ability to anticipate communications needs and align initiatives with organizational goals.
A creative approach to communications and the ability to develop content for diverse audiences.
Excellent written, verbal, and interpersonal communication skills.
Ability to work independently, exercise sound judgment, and take ownership of projects.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Experience in water utilities, municipal government, or environmental nonprofits.
Experience with photography, video production, or multimedia content creation.

Responsibilities

Develop, implement, and continuously refine a comprehensive communications strategy, including a proactive communications calendar across channels and audiences.
Establish and maintain Del-Co Water’s brand, visual identity standards, messaging framework, and messaging guidelines.
Measure communications program effectiveness using metrics and member feedback, and recommend and implement improvements.
Manage relationships with external communications vendors and partners.
Write, edit, and produce content for social media, digital newsletters, bill inserts, the website, and internal communications.
Develop member stories, employee spotlights, and community narratives.
Translate complex technical topics into clear language for general audiences.
Develop and deliver presentations for leadership, board meetings, public forums, and events.
Lead digital communications strategy, including social media, email marketing, and website content.
Grow EyeOnWater member enrollment through integrated digital campaigns and member education initiatives.
Serve as the primary media contact and build and maintain relationships with local and regional media.
Draft and distribute press releases, media advisories, and statements, and manage media inquiries.
Develop and maintain Del-Co Water’s crisis communications plan.
Support community engagement by planning and coordinating public meetings, member education events, school programs, and special events.
Represent Del-Co Water at community events, conferences, and public forums.
Build and maintain relationships with municipal partners, community organizations, and regional stakeholders.
Perform other duties as assigned.