Communications Operator (Full-time, Tuesday 10am-8pm, Wednesday-Friday 12pm-10pm)

Washington Regional Medical System • Fayetteville, AR

8d • Onsite

About The Position

The Communications Operator performs telephone operations in a high-volume healthcare and emergency call center environment, providing timely and professional communication among multiple entities. The position processes emergency safety-code tasks, including team notifications, documentation, information dissemination, and notification of appropriate personnel in accordance with call and code requirements and operational standards. It also protects patient and organizational data by following privacy policies and HIPAA guidelines.

The role includes call handling, call-log documentation, pager assignments, and other administrative duties. The operator is expected to provide courteous customer service, communicate effectively, foster positive working relationships, meet interaction standards, and follow de-escalation protocols. The department operates 24/7, and the operator may assist with coverage on any shift as needed. The position is based at Washington Regional Medical Center in Fayetteville, Arkansas, and is scheduled Tuesday 10 a.m.–8 p.m. and Wednesday–Friday noon–10 p.m.

Requirements

• High school diploma or GED.
• Previous call center or dispatch operator experience is preferred.

Nice To Haves

• Previous call center or dispatch operator experience.

Responsibilities

• Perform telephone operations in a high-volume call center environment.
• Process emergency safety-code tasks, including team notifications, documentation, and dissemination of information; notify appropriate personnel and follow call and code requirements and operational standards.
• Follow privacy policies and HIPAA guidelines to protect patient and organizational data and ensure appropriate release of information.
• Perform administrative duties, including call handling, call-log documentation, and pager assignments.
• Maintain customer-service, effective-communication, and courtesy standards; foster positive working relationships and follow effective de-escalation protocols.
• Assist with coverage on any shift as needed to staff a 24/7 department.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED