Communications Operator (Full-time, Tuesday 10am-8pm, Wednesday-Friday 12pm-10pm)

Washington Regional Medical System • Fayetteville, AR

8d • Onsite

About The Position

The Service Desk Operator I performs telephone operations in a high-volume healthcare and emergency call center environment, providing timely and professional communication among multiple entities. The role processes emergency safety-code tasks, including team notifications, documentation, information dissemination, and notification of appropriate personnel in accordance with call and code requirements. It also protects patient and organizational data by following privacy and HIPAA guidelines. The operator performs administrative duties such as call handling, call-log documentation, and pager assignments, and maintains customer-service, communication, courtesy, and de-escalation standards. The position may provide coverage on any shift as needed to staff a 24/7 department. It reports to the Service Desk Manager.

Requirements

• High school diploma or GED.
• Ability to follow strict guidelines for the security and integrity of patient and organizational data and comply with HIPAA guidelines.
• Previous call center or dispatch operator experience is preferred.

Nice To Haves

• Previous call center or dispatch operator experience.

Responsibilities

• Perform telephone operations in a high-volume call center environment.
• Process emergency safety-code tasks, including call-team notifications, documentation, and dissemination of information; notify appropriate personnel and follow call and code requirements and operational standards.
• Follow security and privacy guidelines, including HIPAA requirements, when handling patient and organizational data.
• Perform administrative duties, including call handling, call-log documentation, and pager assignments.
• Maintain customer-service, communication, courtesy, and de-escalation standards to support positive working relationships and effective interactions.
• Assist with coverage on any shift as needed to staff a 24/7 department.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED