Communications Operator

Advocate Health and Hospitals Corporation•Port Washington, WA

1d•Onsite

About The Position

The Communications Operator is responsible for answering all incoming and internal calls on the AMCOM/Alcatel system, directing calls to the appropriate department or individual, and assisting callers dialing out. This role also involves responding to signals from the emergency panel and wall, following policy and procedure to alert necessary personnel during emergencies, monitoring cameras, and notifying Public Safety if needed. The operator will page hospital personnel upon request, perform overhead paging for emergencies, codes, and drills, and exchange/troubleshoot broken pagers while maintaining a database. Additionally, the position includes performing minor phone repairs and exchanges on staff and patient rooms, logging and reporting issues to the Telecom analyst or AMCOM, and providing documentation on various logs and reports. The operator will also maintain personnel work schedules, be flexible, and cover absences when needed, ensuring they arrive for scheduled shifts on time and are ready to take calls at the start time.

Requirements

High school diploma or equivalent.
1 year experience
Ability to speak English fluently.
Good communication skills.
Good keyboarding skills.
Must type 30 wpm preferred
Ability to see/utilize information from board, screens, over-head monitors and alarm panels.
Must be detail oriented.
Ability to work in a fast-paced environment.
Must be a good multi-tasker.
Must be patient and compassionate with callers.
Must be able to sit thru shift.
Ability to lift up to 35 pounds without assistance.

Responsibilities

Answer all incoming/internal calls on the AMCOM/Alcatel system.
Direct calls to the appropriate department/individual.
Aid callers dialing out.
Respond to any signals from the emergency panel and wall.
Follow policy and procedure to alert all required personnel involved in the emergency.
Monitor cameras and notify Public Safety if necessary.
Page hospital personnel upon request.
Overhead page to announce emergencies, codes, drills, etc.
Exchange/troubleshoot broken pagers as needed and maintain database.
Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms.
Log and report trouble to the Telecom analyst and/or AMCOM.
Provide documentation on various logs, reports, projects, etc.
Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed.
Arrive for scheduled shifts in time to be logged in and ready to take calls at start time.