Communications Operator I
About The Position
The City of Jefferson is currently accepting applications for the position of Communications Operator for the Jefferson City Police Department. This role involves answering 9-1-1 emergency calls and dispatching emergency personnel to support the Jefferson City Police and Fire Departments, Cole County Sheriff's Office, and four Cole County Volunteer Fire Districts and Departments. Responsibilities include monitoring and responding to emergency radio frequencies and public telephone calls, providing information to field personnel, serving the community, and performing other administrative and communications duties to ensure timely and accurate processing of radio transmissions and calls for service.
Requirements
- High school diploma or equivalent
- Ability to type 40 wpm
- Good speech/clarity
- Multi-tasking ability
- Ability to stand and sit for extended periods
- Visual acuity to read documents and computer screens for prolonged periods
- Ability to speak clearly
- Hearing adequate to operate radio and telephone equipment to participate in multiple conversations concurrently
- Ability to concentrate on multiple detailed tasks for two hours or more
- Ability to maintain composure and perform effectively in emergency and other stressful situations
- Strong interpersonal relationship skills
- Must pass an extensive background and criminal history check
- Ability to work four - 10 hour shifts per week
- Ability to rotate every 28 days between days, evenings and midnights
Nice To Haves
- One year experience as a telephone operator, dispatcher or related work preferred
Responsibilities
- Monitors Police Department telecommunications and security systems.
- Receives and responds to requests for Jefferson City Police and Fire Departments, Cole County Sheriff's Office and four Cole County Fire Departments, and other emergency services by telephone or radio.
- Receives emergency telephone system calls for assistance and dispatches related public safety personnel.
- Determines the nature of required assistance, location, and other pertinent information.
- Dispatches units according to standard operating procedures to ensure emergency assistance is provided quickly.
- Receives and responds to requests for information from City Police Officers, Cole County Deputies, City and County Fire Personnel in the field and other authorized persons.
- Uses the computer aided dispatch (CAD) system to enter all calls for service, emergency and non-emergency, in an accurate and timely manner, including all pertinent information to the call for service.
- Performs various other communications functions as needed, including rerouting, paging and dispatching for holiday and after-hours City, County and State services.
- Uses the Missouri Uniform Law Enforcement System, National Crime Information Center and Department of Revenue computer systems to coordinate with other law enforcement agencies.
- Makes entries into Missouri Uniform Law Enforcement System and National Crime Information Center files to facilitate the efficient and accurate exchange of law enforcement information.
Benefits
- $5,000 incentive with prior 911 operator experience
- $2,500 incentive for candidates without prior 911 operator experience plus paid training
- Minimum hourly wage equal to $42,880.74 annually
- Approximately $1,700 in holiday pay
- Higher starting salaries available based on experience
- Extensive training and support is provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
