Communications Operator
About The Position
The Communications Operator is responsible for answering all incoming and internal calls on the AMCOM/Alcatel system, directing calls to the appropriate department or individual, and assisting callers dialing out. This role also involves responding to signals from the emergency panel and wall, following policy and procedure to alert necessary personnel during emergencies, and monitoring cameras to notify Public Safety if needed. The operator will page hospital personnel upon request, perform overhead pages for emergencies, codes, and drills, and exchange/troubleshoot broken pagers while maintaining a database. Additionally, they will perform minor phone repairs and exchanges, log and report troubles to the Telecom analyst and/or AMCOM, and provide documentation on various logs and reports. Maintaining personnel work schedules, being flexible, and covering absences are also key aspects of this role, along with arriving for scheduled shifts on time and ready to take calls.
Requirements
- High school diploma or equivalent.
- 1 year experience
- Ability to speak English fluently.
- Good communication skills.
- Good keyboarding skills.
- Must be detail oriented.
- Ability to work in a fast-paced environment.
- Must be a good multi-tasker.
- Must be patient and compassionate with callers.
- Must be able to sit thru shift.
- Ability to lift up to 35 pounds without assistance.
Nice To Haves
- Must type 30 wpm preferred
Responsibilities
- Answer all incoming/internal calls on the AMCOM/Alcatel system.
- Direct calls to the appropriate department/individual.
- Aid callers dialing out.
- Respond to any signals from the emergency panel and wall.
- Follow policy and procedure to alert all required personnel involved in the emergency.
- Monitor cameras and notify Public Safety if necessary.
- Page hospital personnel upon request.
- Overhead page to announce emegencies, codes, drills, etc.
- Exchange/troubleshoot broken pagers as needed and maintain database.
- Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms.
- Log and report trouble in to the Telecom analyst and/or AMCOM.
- Provide documentation on various logs, reports, projects, etc.
- Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed.
- Arriving for scheduled shifts in time to be logged in and ready to take calls at start time.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
