Communications Operator

Monument Health Rapid City Hospital•Rapid City, SD

2d•Onsite

About The Position

Monument Health is seeking a Communications Operator to route incoming calls, monitor and dispatch personnel, and activate emergency preparedness procedures. This role involves maintaining radio communications, operating a pocket paging system, and ensuring accurate and timely communication within the organization. The operator will be responsible for understanding and implementing outlined responsibilities and performance standards. Monument Health offers a supportive work culture and competitive benefits for qualifying positions.

Requirements

Ability to understand and implement proper actions to meet outlined responsibilities and performance standards.
Proficiency with all computer applications required and used in the Communications Center environment.
Ability to understand equipment readouts, relay pertinent information, and perform routine tasks.
Ability to understand and perform the intake of pagers and related documentation.
Ability to coordinate courier or other various services.
Ability to ensure proper documentation of requests and actions.
Flexibility in work and break scheduling.
Ability to respond to after normal working hours as needed.
Ability to provide support to the organization, division, and peers.
Ability to document processes and activities appropriately.
Ability to provide required elements to Call Tracking, Project Management, Change Management, and Disaster Recovery Services Guides.

Nice To Haves

Responsibilities

Routes incoming calls to their destinations without delay.
Monitors and dispatches appropriate personnel.
Activates Emergency Preparedness procedures when necessary.
Maintains direct radio communications with Plant Operations and Security.
Operates the pocket paging system.
Screens all calls and either routes them to their destination or takes appropriate action to fulfill the request of the caller.
Ensures that accurate and timely communication is facilitated and that the department is presented in a positive manner.
Is knowledgeable of all emergency procedures outlined in the EPM and implements proper action in drills and actual disaster or emergency situations.
Files incident report following activation of emergency procedures.
Is aware of security procedures to ensure appropriate physical access, system/network access, and process/data integrity.
Identifies areas where existing security policies and procedures require change or where new ones need to be developed.
Is proficient with all computer applications required and used in the Communications Center environment and is able to effectively utilize the applications on a daily basis, as well as for special projects upon request.
Is knowledgeable of all departmental equipment including alarm panels, hearing impaired/language line phones, and Zetron computer.
Has the ability to understand equipment readouts, relay pertinent information, and perform other routine tasks.
Is knowledgeable and can perform the intake of repaired, returned, new or loaner pagers from vendor and properly documents, copies and processes all required steps to the process including notification to using departments.
Coordinates courier or other various services as necessary in a professional and courteous manner.
Ensures proper documentations of request and action is taken.
Is flexible in work and break scheduling to optimize departmental support to the organization.
As needed, responds to after normal working hours to monitor, respond to, and remedy problems or emergency situations that may occur.
Provides support to the organization, division, and peers as a critical function of all IT professionals.
Support includes day-to-day peer level support, emergent after hours support, and any support required to maintain highly reliable IT systems.
Documents processes and activities appropriately to maintain highly reliable IT systems.
Provides required elements to Call Tracking, Project Management, Change Management, and Disaster Recovery Services Guides to achieve this goal.
Performs all other duties as assigned.