Communications Operator

City of St. Joseph•St. Joseph, MO

3d•Onsite

About The Position

Receives emergency and non-emergency calls for service from the public, and dispatches the proper police, fire or sheriff's response and equipment. Operates computer systems, 911 lines and non-emergency lines. Maintains accurate records and coordinates emergency services with other agencies, hospitals, ambulances and utilities. Records all calls into the computer system. No supervisory or budgetary responsibilities.

Requirements

Skills in typing, computer, phone systems and various printers.
Must be able to complete a keyboarding (typing) test.
Knowledge of street and road systems and general geography of the City and County.
Ability to perform tasks and make quick decisions in stressful situations.
Ability to communicate clearly and concisely.
Ability to work under stressful and unpleasant circumstances with minimum supervision.
Must be able to obtain the Missouri Uniform Law Enforcement System (MULES) certification and appropriate training and successfully complete a dispatcher training program.
Must maintain confidentiality and integrity of the department.
Must comply with policies and procedures.
Meet the minimum training standard and successfully complete the training program.

Responsibilities

Monitors and answers emergency 911, Text-to-911 and non-emergency phone calls.
Dispatches public safety response and equipment for police, fire and sheriff's department.
Transfers ambulance calls and coordinates response for assisting agencies.
Completes tests of emergency warning equipment monthly.
Maintains accurate records for the police, fire and sheriff's department activities through accurate documentation in the CAD computer system.
Enters, modifies, locates and/or removes all municipal warrants, as well as stolen and recovered articles, guns and vehicles into the state and local computer system.
Enters emergency orders of protection.
Maintains contact with on-duty officers so as to be aware of location and activities at all times.
Utilizes the MULES and NCIC systems, DOR, CAD and other search venues to obtain necessary work-related information.
Maintains a record of street closings/openings and fire hydrants in and out of service.
Monitors MOSWIN and other special event talk group channels.
Participates in tests of the National Warning System (NAWAS) daily and activates the tornado warning siren system when necessary.
Follows written and oral instruction.
Assists with training of new radio operators.
Performs all other assigned duties which support the overall objective of the position and/or department mission.
Attends related training and meetings.
Maintains a professional relationship with the public, outside agencies and co-workers.
Maintains a positive attitude and promotes a team environment.