Communications Operator
About The Position
Communications Operators in the Merit System perform work of considerable responsibility and experience acquired in the operation of radio and/or telephone equipment, receipt and transmission of messages, and the performance of related recording tasks and other duties in support of departmental program employees working in the field. Employees in this job class may use software that documents and tracks various work activities and provision of services. Work requires some independent judgment in setting priorities and handling unusual assignments. Employees in this class are in contact with field personnel and perform problem resolution with employees and the public. Communications Operators may lead and participate in the work of unit coworkers. Such assignments, however, do not usually include the full range of supervisory responsibility. Work is performed in a call center setting or office and work is reviewed through the adequacy of communication services and through the examination of records and logs.
Requirements
- Experience as a switchboard operator, dispatcher, or other comparable position (e.g., Radio Operator, Call Center Operator, Assistant Communications Operator, Help Desk Operator).
- Willingness to work any shift, any day.
Responsibilities
- Provides service to internal and external customers by connecting or directing them to the appropriate destination, initiating reports and documentation, and responding promptly to information requests in order to ensure customers’ needs are consistently met with accuracy and efficiency.
- Communicates with internal and external customers by processing and tracking service requests to ensure that each complaint or issue is resolved thoroughly and accurately.
- Performs administrative tasks essential for departmental operations and citizen services, ensuring proper documentation and tracking are consistently maintained.
- Engages in professional development activities to stay informed about industry advancements and maintain knowledge of relevant practices, regulations, laws, policies, and guidelines.
Benefits
- medical and dental insurance
- employer-sponsored retirement plan (pension)
- generous paid holidays
- sick and vacation leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
