Communications Operator - Part Time, 1st Shift

Blanchard Valley Health System • Findlay, OH

11d

About The Position

The Communications Operator receives and relays telephone traffic in a timely, efficient, courteous manner; operates the public address system; and activates alert systems during emergencies. The role monitors light and sound alarms, dispatches appropriate repair or emergency response resources, and supports a safe environment while following patient-information and visiting restrictions. The operator is also responsible for departmental documentation and participation in requested education, service, performance-improvement, accreditation, and customer-service activities.

The position requires 4–6 weeks of full-time training across first, second, and third shifts. The physical demands include sitting for seven to nine hours a day, some walking and lifting, and lifting up to 20 pounds. The operator must have the mobility to move around the hospital and between workstations, and the coordination, verbal skills, and corrected vision and hearing needed to operate telephone and switchboard equipment and respond to callers and emergencies.

Requirements

• High school graduate or GED equivalent.
• Accurate keyboarding and records-maintenance skills.
• Ability to multitask and respond in a timely manner.
• At least two years of phone and office experience; hospital or similar-setting experience is preferred.
• Ability to move about the hospital and between workstations.
• Effective interpersonal and communication skills, including the ability to serve as the caller’s first point of contact.
• Ability to input and retrieve information using a computer.
• Ability to work in a high-stress environment and make appropriate decisions under pressure.
• Ability to work independently and use critical-thinking skills to handle emergency calls.
• Ability to demonstrate knowledge and skills needed to provide age-appropriate care, including knowledge of growth and development across the lifespan and the ability to assess patient-status information and address age-specific needs in accordance with area policies and procedures.
• Ability to sit seven to nine hours a day, walk, and lift up to 20 pounds.
• Good eye-hand coordination to operate telephone and switchboard equipment.
• Excellent verbal skills and corrected vision and hearing within the normal range.
• Availability for 4–6 weeks of full-time training on first, second, and third shifts.

Nice To Haves

• Previous switchboard operation experience.
• Registration experience.

Responsibilities

• Promptly receive, screen, and direct telephone traffic to the appropriate area in a courteous and efficient manner, using related switchboard programs and multitasking skills.
• Monitor light and sound alarm signals and respond appropriately and promptly by activating signals and dispatching repair or emergency response resources.
• Provide on-call services as requested.
• Comply with visiting restrictions and patient-information guidelines.
• Help promote a safe environment consistent with BVHS standards.
• Attend and participate, when requested, in educational activities, in-services, performance and process improvement, accreditation processes, and customer-service and satisfaction activities.
• Submit departmental documentation within established time frames.
• Handle emergency calls, including suicidal, Code Blue, disaster, and bomb-threat calls, using independent judgment and critical thinking.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED