1st Shift Operator
About The Position
RTX seeks an Operator for an on-site Operations and Sustainment team supporting a mission-critical U.S. government system. The team works with customer representatives and is responsible for the system’s 24x7 operations, providing detailed support to additional parts of the system. The position is expected to work weekday first shift, 6:00 a.m. to 2:00 p.m., with a 12-hour shift on Saturday and Sunday approximately every five weeks after the initial training period. A shift differential applies to the weekend work. After working a weekend shift, the employee may choose three days off the following week. The role provides Tier 1 and Tier 2 troubleshooting and supports system operations, upgrades, performance monitoring, and resolution of technical anomalies. An active, transferable TS/SCI with Poly U.S. government security clearance is required before starting, and U.S. citizenship is required.
Requirements
- Typically, a bachelor's degree and at least 5 years of relevant experience, or an advanced degree in a related field and at least 2 years of experience.
- Active and transferable U.S. government-issued security clearance before the start date; the required clearance is current TS/SCI with Poly.
- U.S. citizenship.
- Experience with Linux commands.
Nice To Haves
- Security+ certification.
- Experience in the Intelligence Community (IC).
- Familiarity with technical documentation.
- Comfort performing normal duties collocated with the customer and other operations center residents.
- Proven strong customer support ability.
- Strong teamwork and communication skills, including detailed system issue tracking for reports.
Responsibilities
- Work with operators, data managers, Raytheon engineers and technologists, subcontractors, peers, customers, and product vendors to provide Tier 1 and Tier 2 troubleshooting and resolve technical system anomalies.
- Maintain the operating environment by identifying anomalies, restoring operations, or working with senior engineers to address issues.
- Assist with installing upgrades, monitoring system and network performance, initiating troubleshooting, and coordinating with other organizations.
- Follow established operational policies and procedures.
- Troubleshoot hardware, software, and operating system issues, and escalate application problems to support teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs may be available, subject to eligibility and other factors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
