Dispatch - Communications Officer

BJC HealthCare • St. Louis, MO

2d

About The Position

The Communications Officer serves as a first responder in the Department of Public Safety, receiving, evaluating, prioritizing, and relaying requests for emergency and non-emergency public safety assistance. The role coordinates emergency response teams, maintains and distributes records, operates telecommunications equipment, and performs specialized clerical tasks related to hospital operations. The officer communicates directly with the Public Safety team and performs crisis intervention over the telephone.

The position works nights from 10:00 p.m. to 6:30 a.m., 32 hours per week, with rotating weekends and holidays. The role supports the safety and security of patients, visitors, and staff at Barnes-Jewish Hospital and its medical campus.

Requirements

• High school diploma or GED.
• No prior experience required.

Nice To Haves

• Multi-tasking skills.
• Associate's degree.
• 2–5 years of experience.

Responsibilities

• Manage and respond to public safety radio systems, telephones, Everbridge notifications, parking intercoms, emergency alert systems, HUGS alarms, fire alarms, staff duress alarms, stationary panic/duress alarms, and shuttle monitoring.
• Provide communications and dispatch support for Tech Electronic support, BJC West County officers, PCDC, Barnes Jewish Psychiatric Stabilization Center, Evelyn’s House, and other BJC/BJH partners; maintain outside vendor work and permits.
• Perform crisis intervention over the telephone.
• Use the computer-aided dispatch system to interview callers, gather and process pertinent information, and dispatch public safety officers clearly and accurately.
• Maintain records of campus incidents in the Public Safety Global Dispatch system.
• Understand emergency procedures and coordinate the activation of appropriate responders and other entities, including fire departments, code teams, public safety officers, police, animal control, EMS, ambulance services, corrections officers, and process servers.
• Learn Public Safety operations and the locations and layout of streets, buildings, parks, businesses, and other areas on and around the medical campus to improve dispatch accuracy and efficiency.
• Coordinate emergency response teams and maintain, process, and distribute records and operational materials.

Benefits

• Medical, dental, vision, and life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC automatic retirement contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health care and dependent care flexible spending accounts.
• Paid time off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED