Communications Manager

City of Conroe•Conroe, TX

6d•Onsite

About The Position

The Communications Manager is responsible for the management, supervision, and strategic direction of the Communications Center. This includes ensuring operational readiness, compliance with local, state, and federal regulations, and the effective use of technology such as Computer-Aided Dispatch (CAD) and radio networks. The Communications Manager will provide direct leadership and supervision to all Communications Supervisory Staff and assistance to assigned personnel in the Communication Center. Additional responsibilities include monitoring subordinates, policy review, serving as a liaison with outside agencies, employee training and evaluations, and acting as the custodian of dispatch records. Further responsibilities may be assigned as needed.

Requirements

Bachelor's degree from an accredited college or university with major coursework in Communications, Criminal Justice, Public Administration, or a related field, OR a minimum of seven (7) years of direct public safety communications experience, including three (3) years of supervisory responsibility.
Minimum of five (5) years of public safety communications experience, including three (3) years of supervisory responsibility.
Must be at least 21 years of age.
Must be able to type 40 wpm with 90% accuracy.
Must be able to work all shift work schedules, including varied hours.
Extensive knowledge of emergency communications administration, public safety functions, and related laws/regulations.
Strong leadership, decision-making, and problem-solving skills.
Technical proficiency with CAD, radio systems, and data management tools.
Ability to work varied hours, including after-hours emergencies.
Familiarity with federal and state emergency management laws.
Knowledge of basic computer skills.
Skill in multi-tasking and handling stressful situations.
Skill in listening attentively, comprehending and applying information received.
Ability to communicate in English, both verbally and in writing, in person and on the telephone.
Must pass background check and pre-employment substance abuse screening.
A motor vehicle record check and job-related doctor's physical exam may also be required.
Must pass FBI Criminal Justice Information System (CJIS) fingerprint-based criminal background check and maintain CJIS eligibility.

Nice To Haves

Experience in a related field.

Responsibilities

Manage, supervise, and provide strategic direction for the Communications Center.
Ensure operational readiness and compliance with all applicable regulations.
Oversee the effective use of technology, including CAD and radio networks.
Provide direct leadership and supervision to Communications Supervisory Staff and assigned personnel.
Monitor subordinates, conduct policy reviews, and act as a liaison with outside agencies.
Oversee employee training and evaluations.
Maintain custody of dispatch records.
Develop and implement policies, procedures, and protocols for emergency call handling, dispatching, and incident reporting.
Monitor the regulatory environment for changes affecting emergency communications, forecast needs, and implement new technology, policies, and procedures.
Coordinate with fire, police, EMS, and other agencies to improve interoperability and response efficiency through monthly protocol meetings.
Establish performance indicators and analyze data (e.g., call volumes, response times) to identify areas for improvement.
Ensure compliance with federal and state protocols.
Maintain knowledge of CJIS Standards and requirements.
Attend trainings in and out of town as needed.
Maintain a high standard of confidentiality.
Complete Texas DPS course on TCIC/NCIC within one year of employment.