Communications Dispatch Specialist - Very Part Time

ThedaCare • Neenah, WI

3d • Onsite

About The Position

The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare and contributes to the safety of staff and visitors. Working in a fast-paced Communication Dispatch Center, the specialist activates emergency and disaster alerts; triages and routes internal and external calls for ThedaCare hospitals and System Security; and monitors system-wide cameras, secured doors, and alarms. The role involves collaboration with team members, the community, and leadership.

The position is scheduled for 8 hours per week (0.2 FTE), with a rotating overnight schedule: Tuesday from 11 p.m. to 7 a.m. one week and Wednesday from 11 p.m. to 7 a.m. the following week. There are no weekends, but holiday rotation is required. Orientation is full-time, includes a mix of day and night shifts, and may last up to 12 weeks.

Requirements

• Must be at least 18 years of age.
• Three years of dispatching or call center experience using multiple systems and prioritization.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 25 pounds without assistance.
• Ability to comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Answer internal emergency calls on 444 and notify appropriate medical staff, security, police, fire, and emergency units.
• Answer internal and external non-emergency calls, provide information, and triage or route calls to the appropriate department.
• Monitor security and building-safety alarms and notify appropriate personnel or emergency services.
• Report maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
• Maintain and update records and reports, and retrieve and analyze data for staff and leaders.
• Operate Communication Dispatch Center software and equipment.
• Maintain radio contact with System Security, Facilities Management, and ThedaStar Dispatch.
• Monitor system cameras for the safety of security personnel, staff, and visitors.
• Respond to non-emergency calls requesting contact with on-call surgery teams and departments.
• Use reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test alarms and equipment to maintain normal operation.
• Train new Communication Dispatch Specialists.
• Provide internal customer service to staff and vendors for requests such as security access, keys, morgue, and guest house needs.
• Maintain regular and predictable attendance and work overtime or extra hours as required.
• Perform other related duties as assigned.

Benefits

• Lifestyle engagement resources, including health coaches, relaxation rooms, health-focused apps, and mental health support.
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare.
• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED