Communications Dispatch Coordinator- Kia on Atlantic
Morgan Auto Group•Jacksonville, FL
•Onsite
About The Position
Kia on Atlantic is seeking a detail-oriented, highly organized Communications Dispatch Coordinator to assist its sales team. The role serves as the central traffic controller for incoming customer inquiries received through remote messaging channels. The coordinator monitors incoming traffic, promptly routes inquiries to the appropriate sales manager, and compiles performance reports based on inquiry data. This is an administrative and analytical role and is not remote.
Requirements
- At least 1 year of experience in administrative support, data entry, coordination, or dealership operations is preferred.
- Strong ability to compile data, organize tracking metrics, and generate clear administrative reports for executive leadership.
- High alertness and speed to dispatch incoming messages to managers in real time.
- Comfort navigating tracking systems, database software, and spreadsheet programs such as Excel or Google Sheets.
Responsibilities
- Monitor incoming remote messaging channels and immediately divide and route inquiries to the appropriate sales manager.
- Compile, update, and analyze daily and weekly performance reports tracking inquiry volume, manager response times, and close rates across messaging channels.
- Document the distribution of incoming inquiries in dealership software to support accountability and maintain a clear record for management.
- Monitor incoming communication queues to ensure inquiries are assigned and noticed.
Benefits
- Major medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability insurance
- Life insurance
- Paid time off
- 401(k) with company participation
- Job training and opportunities for advancement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
