Communications & Content Specialist

New Orleans Ernest N. Morial Convention Center • New Orleans, LA

5d

About The Position

The Communications & Content Specialist develops internal and external communications and manages written, visual, and digital content across organizational platforms. The role supports brand consistency, audience engagement, media monitoring, and communications planning in collaboration with the Marketing & Communications team, the marketing/PR agency, and internal departments. It also manages photography and visual content, oversees social media and digital platform updates, and plans and executes special tours and facility events, including VIP visits and presentations. Administrative and internal support duties include managing promotional supplies, answering and routing calls, supporting departmental communications and special projects, assisting with event setup and teardown, backing up the Marketing Technology Coordinator, and providing administrative support to management.

Requirements

• Strong writing, editing, and proofreading skills with attention to detail.
• Ability to collaborate with cross-functional teams and manage multiple projects simultaneously.
• Ability to prioritize and plan work, use time efficiently, and meet deadlines.
• Ability to maintain accuracy, thoroughness, and confidentiality.
• Ability to work under minimal supervision and troubleshoot as needed.

Responsibilities

• Develop internal and external communications, including news releases, talking points, scripts, quotes, and other content.
• Create, curate, and manage text, images, videos, and infographics for websites, blogs, social media, email campaigns, and other digital platforms.
• Develop and maintain content calendars for consistent, timely content delivery; write and schedule social media posts and manage online community interactions.
• Prepare communications materials and media reports for monthly board meeting presentations and create a bi-annual archive of media clippings.
• Use the Cision media platform to compile media contact lists, track and compile daily media coverage, assess news value and impact, and generate insights for strategic communications.
• Ensure content aligns with brand voice and messaging and organizational goals, collaborating with the Marketing & Communications team, marketing/PR agency, and internal departments.
• Stay current with industry trends, best practices, and emerging digital content and communications technologies.
• Develop and manage a photography plan, including photo selection and scheduling photographic opportunities.
• Photograph and document building events and initiatives for social media, sales use, marketing archives, and employee headshots in collaboration with relevant departments.
• Oversee photo uploads, organization, and access; assist with PowerPoint slideshows, resizing logos and photos, online photo galleries, and photo requests.
• Use visual storytelling through photography and video production for social media.
• Regularly update MCCNO platforms and oversee social media accounts for content accuracy, audience engagement, and positive brand representation.
• Develop and implement social media strategies to increase brand awareness, engagement, and traffic.
• Plan and execute special tours and facility events, including VIP visits and presentations; create agendas, planning materials, and scripts.
• Coordinate tour and event logistics, including guest speakers, space, food and beverages, and parking, working with relevant departments to ensure execution.
• Serve as the primary tour guide and provide engaging, informative tours using knowledge of the building's features, history, and operations.
• Consult event calendars to determine tour availability, request event access as needed, and coordinate with departments to highlight relevant features and areas of interest.
• Maintain and update tour materials such as brochures and maps, and use feedback to improve tour quality and guest satisfaction.
• Escort photographers and videographers on shoots as needed.
• Maintain inventory; source promotional items and specialty supplies; obtain pricing, place orders, and track delivery.
• Answer calls professionally, assist callers or route calls to the appropriate personnel or department, take accurate messages, and communicate them in a timely manner.
• Collaborate with internal departments on communication needs, including advertising opportunities, promotional content, and departmental initiatives.
• Assist with special projects and initiatives to support cohesive organizational communications.
• Assist with setup and teardown of Marketing & Communications events.
• Back up the Marketing Technology Coordinator in using website, survey, and email marketing tools.
• Support management with administrative tasks, including arranging rides to off-site events, receiving visitors, and managing visitor parking.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed