Communications & Content Specialist

Mccno•New Orleans, LA

About The Position

The Communications & Content Specialist develops and manages internal and external communications and digital content, including news releases, talking points, scripts, quotes, website and social media content, email campaigns, images, videos, and infographics. The role maintains content calendars, prepares communications materials and media reports for monthly board meetings, creates bi-annual media-clipping archives, and uses Cision to manage media contacts, monitor coverage, and generate insights. The specialist works with the Marketing & Communications team, the marketing/PR agency, and other departments to maintain consistent brand messaging and support organizational goals. The position also plans and documents photography and visual content, manages photo organization and requests, and uses visual storytelling for social media. It maintains MCCNO digital platforms and social accounts, schedules posts, engages with the online community, and supports social media strategy. The specialist manages special tours and facility events from planning through execution, including VIP visits and presentations, and serves as the primary tour guide. Additional duties include maintaining tour materials, coordinating with internal departments, managing promotional-item inventory and orders, answering and routing phone calls, supporting internal communications and events, backing up the Marketing Technology Coordinator with website, survey, and email marketing tools, and assisting management with administrative tasks. The position requires strong writing and editing, collaboration, organization, accuracy, confidentiality, and the ability to meet deadlines with minimal supervision.

Requirements

Strong writing, editing, and proofreading skills with attention to detail.
Ability to collaborate with cross-functional teams and manage multiple projects simultaneously.
Ability to prioritize and plan work, use time efficiently, and meet deadlines.
Ability to maintain accuracy, thoroughness, and confidentiality.
Ability to work under minimal supervision and troubleshoot as needed.

Responsibilities

Develop internal and external communications, including news releases, talking points, scripts, quotes, and other content.
Create, curate, and manage content for websites, blogs, social media, email campaigns, and other digital platforms.
Develop and maintain content calendars to coordinate timely content delivery.
Prepare communications materials and media reports for monthly board meeting presentations and create bi-annual media-clipping archives.
Use Cision to compile media contact lists, track and compile daily media coverage, assess news value and impact, and generate strategic communications insights.
Maintain consistent brand voice and messaging in collaboration with the Marketing & Communications team, marketing/PR agency, and internal departments.
Stay current with digital content and communications trends, best practices, and emerging technologies.
Develop and manage a photography plan, select marketing photos, and schedule photographic opportunities.
Capture and document building events and initiatives for social media, sales use, and marketing archives.
Coordinate photography of internal events, key initiatives, and employee headshots.
Upload, organize, and manage access to photos; assist with slideshows, resizing logos and photos, online photo galleries, and photo requests.
Use visual storytelling through photography and video production for social media.
Update MCCNO platforms and oversee social media accounts for accuracy, audience engagement, and positive brand representation.
Write and schedule social media posts, manage online community interactions, and develop and implement social media strategies to increase awareness, engagement, and traffic.
Manage special tours and facility events, including VIP visits and presentations, from planning through execution; create agendas, planning materials, and scripts.
Coordinate event and tour logistics, including guest speakers, space, food and beverages, parking, and overall execution with relevant departments.
Serve as the primary tour guide and deliver informative tours using knowledge of the building’s features, history, and operations.
Consult the event calendar for tour availability, request access to events as needed, and work with departments to highlight features and areas of interest.
Maintain tour brochures and maps and use feedback to improve tour quality and guest satisfaction.
Escort photographers and videographers on shoots as needed.
Maintain inventory of promotional items and specialty supplies; source items, obtain pricing, place orders, and track deliveries.
Answer phones professionally, assist callers or route calls, take accurate messages, and communicate them promptly.
Support internal departments with advertising opportunities, promotional content, and other communications needs.
Assist with special projects and initiatives to support cohesive organizational communications.
Assist with setup and teardown of Marketing & Communications events.
Back up the Marketing Technology Coordinator with website, survey, and email marketing tools.
Support management with administrative tasks, including arranging rides to off-site events, receiving visitors, and visitor parking.