Communications Assistance Representative FLOAT (PBX Operator)

UTMB Health • Webster, TX

18h

About The Position

Provides intermediate-level operation of a large telephone switchboard system. The role operates the switchboard to establish or assist callers with local and long-distance telephone connections, routes incoming and outgoing calls, and provides after-hours answering services for various UTMB clinics. The representative assists doctors, students, and other staff with pager problems, provides information to callers, records messages, and keeps records of calls and charges. The position also follows departmental internal controls and performs related duties as required.

This is a float position with a variable schedule based on departmental staffing needs. The department operates 24 hours a day, seven days a week, year-round, and the representative must be available for flexible hours, including days, evenings, nights, weekends, and holidays. Training will be provided. The work takes place in a standard office and telecommunications environment.

Requirements

• High school diploma or equivalent.
• One year of related experience.
• Availability to work flexible hours, including days, evenings, nights, weekends, and holidays, as needed for departmental coverage.

Responsibilities

• Operate a large telephone switchboard to establish or assist callers with local or long-distance connections.
• Route incoming and outgoing telephone calls placed through the switchboard.
• Provide after-hours answering services for various UTMB clinics.
• Assist doctors, students, and other staff members with pager problems.
• Provide information to callers and record messages.
• Keep records of calls placed and charges incurred.
• Adhere to internal controls established for the department.
• Perform related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED