Communications and Community Engagement Coordinator

Long Beach Transit•Long Beach, CA

2d•Hybrid

About The Position

Long Beach Transit (LBT) is seeking a Communications and Community Engagement Coordinator to support and execute digital communications and community engagement efforts. This role will promote LBT's services and support customer awareness and engagement by managing digital platforms, developing and sharing content, monitoring feedback, and supporting outreach efforts. The position ensures consistent, customer-focused communication across digital and in-person channels, working collaboratively across departments to strengthen LBT's brand and promote its services.

Requirements

Strong interpersonal and communication skills, including public speaking, writing, and the ability to communicate tactfully in sensitive situations.
Ability to translate complex transit information into clear, concise messaging.
Self-starter with the ability to manage multiple priorities and deadlines while working independently with minimal direction.
Demonstrates the ability to collaborate effectively within a team environment and engage professionally with diverse populations.
Knowledge of marketing principles and strategies, with the ability to apply them in a service-focused environment.
Understanding of branding concepts and basic graphic design principles.
Flexible and adaptable, with the ability to adjust priorities based on changing needs.
Proficiency with Microsoft Office Suite, Adobe Creative Suite, Canva and social media platforms.
Knowledge of digital media trends and marketing principles.
Ability to align messaging with operational updates and customer care communications.
Ability to handle sensitive information with discretion and in accordance with organizational policies and requirements.
Bachelor’s degree in communications, Marketing, Public Administration, or a related field required.
Two (2) years of experience in digital communications or community engagement preferred.
Demonstrated experience in communications, including customer, community, or employee engagement.
Public speaking and presentation experience preferred.
Valid Class C California driver’s license.
Able to lift, carry, and set up heavy materials (25 lbs) while supporting the physical and logistical needs of community engagement and outreach event.

Nice To Haves

Two (2) years of experience in digital communications or community engagement preferred.
Public speaking and presentation experience preferred.

Responsibilities

Develops, writes, edits, and publishes content for digital and print platforms, including social media, websites, and newsletters, ensuring content is clear, accurate, accessible, and aligned with organizational standards.
Maintains social media channels by scheduling posts, monitoring performance, engaging with audiences, and adjusting strategies in coordination with the Manager to improve reach and effectiveness.
Designs visual materials, including graphics, flyers, videos, and presentations to support communication and outreach initiatives.
Researches and develops communication projects, campaigns, and best practices that support organizational programs and community feedback.
Supports outreach efforts by promoting events and sharing information through digital channels before, during, and after engagement events.
Attends community events and captures feedback, content, and key takeaways to support ongoing communications.
Identifies opportunities to expand reach by using digital tools to increase visibility and engagement for community events.
Supports outreach efforts that are inclusive, accessible, and reflective of the diversity within LBT’s service area.
Supports development of customer-facing messaging that is clear, responsive, and aligned with customer expectations.
Aligns messaging with operational updates (e.g. service changes, route disruptions), and customer care communications.
Collaborates with Customer Care to ensure consistent messaging and response protocols.
Works across departments to ensure operational updates, service changes, and initiatives are communicated clearly and consistently.
Translates technical and operational information into clear, customer-friendly messaging.
Supports coordination of communications for special events, service changes, and regional initiatives.
Tracks engagement across digital and community channels to assess effectiveness and identify opportunities for improvement.
Develops insights that connect digital metrics with community outcomes (e.g., attendance, awareness, satisfaction).
Recommends adjustments to improve reach, clarity, and overall customer experience.
May represent LBT at community meetings, forums, events, or regional committees as assigned.
Manages multiple deadlines and works effectively in a dynamic environment.
Works collaboratively to address communication needs and challenges.
Represents LBT at community events, including evenings and weekends as needed.
Performs other duties as assigned.