Communication Center Specialist (Mid-Shift - Zeeland Branch)
About The Position
The Communication Center Specialist I provides member service by phone, helping members with everyday banking needs. The role answers questions, processes transactions, addresses account issues, researches concerns, and connects members with relevant products and services. It also handles account maintenance, forms, service requests, documentation, account updates, and other operational responsibilities while working collaboratively with teammates and leaders. The position is based at the Zeeland Branch and follows a mid-shift schedule with a Saturday rotation. During non-Saturday weeks, the schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. During Saturday weeks, the schedule is Monday through Friday, 8:30 a.m. to 5:45 p.m., with one weekday off, plus Saturday from 8:45 a.m. to 2:15 p.m. The position is not eligible for immigration sponsorship.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, with a genuine desire to help people.
- Attention to detail and the ability to work accurately while managing multiple priorities.
- Strong problem-solving and critical-thinking skills.
- Basic math and computer skills, including comfort using phone systems and business applications.
Nice To Haves
- Customer service experience is preferred.
- Experience at a financial institution is a plus.
- Spanish-English bilingual proficiency is preferred.
Responsibilities
- Connect with members by phone and provide friendly, professional, personalized service.
- Assist with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests.
- Listen to members, answer questions, research concerns, and provide clear solutions.
- Learn about members’ needs and connect them with products and services that support their financial goals.
- Handle transactions, documentation, account updates, and other operational responsibilities accurately.
- Work with teammates and leaders to create a positive, collaborative member experience.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Generous paid time off
- Paid holidays
- 401(k) with employer match
- Tuition reimbursement
- Professional development
- Career growth opportunities
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
