COMMUNICATION CENTER SPECIALIST (MID-SHIFT - ZEELAND BRANCH)

4Front Credit Union•Zeeland, MI

2d•$18 - $21•Onsite

About The Position

The Communication Center Specialist I serves as a trusted voice for 4Front Credit Union members, providing service by phone and helping them with everyday banking needs. The role answers questions, processes transactions, resolves account issues, and identifies members’ needs to connect them with relevant products and services. The position is based at the Zeeland branch and works a mid-shift schedule subject to a Saturday rotation. During non-Saturday weeks, the schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. During Saturday weeks, the schedule is Monday through Friday, 8:30 a.m. to 5:45 p.m., with one weekday off, plus Saturday, 8:45 a.m. to 2:15 p.m. This position is not eligible for immigration sponsorship.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills and a genuine desire to help people.
Attention to detail and the ability to work accurately while managing multiple priorities.
Strong problem-solving and critical-thinking skills.
Basic math and computer skills, including comfort using phone systems and business applications.

Nice To Haves

Customer service experience; financial institution experience is a plus.
Spanish-English bilingual proficiency.

Responsibilities

Connect with members by phone and provide friendly, professional, personalized service.
Assist with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests.
Listen to members, answer questions, research concerns, and help find clear solutions.
Learn about members’ needs and connect them with products and services that support their financial goals.
Handle transactions, documentation, account updates, and other operational responsibilities accurately.
Collaborate with teammates and leaders to create a positive member experience.