Communication Center Specialist

City of Albuquerque•Albuquerque, NM

About The Position

The Communication Center Specialist ensures the delivery of services for an assigned department or division through radio communication, operates communication equipment, and dispatches appropriate services as needed. This is a safety-sensitive position subject to random drug and alcohol testing. The job description presents general duties and may not include all duties performed. The employee must be able to perform essential functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Three years of general office experience.
At least one year of radio dispatching or two-way radio operation experience.
Education directly related to the minimum requirements may be substituted for experience on a year-for-year basis.

Responsibilities

Receive incoming calls and requests through communications equipment and computer programs, including a two-way radio, switchboard, TDD telephone system, customer relationship management software, routing software, and a multi-channel dispatch console; transmit and record radio communications.
Respond to requests and relay emergency and non-emergency calls to appropriate personnel; assign and schedule pickups, deliveries, and other services as required.
Monitor compliance with laws, rules, and regulations related to communications and services, including FCC guidelines.
Maintain daily logs and call and dispatch records, as well as assigned computerized records.
Respond courteously to public inquiries, provide information within the assigned area, resolve complaints efficiently and promptly, and coordinate service with customers, drivers, and other personnel.
Maintain an operating communications line with law enforcement and emergency agencies, including fire, ambulance, and aquatic rescue.
Follow established emergency procedures; obtain information and advice from supervisors, police rescue personnel, or other emergency services; relay pertinent information to supervisors or emergency personnel.
Supervise the use, care, and operation of communications equipment and inform appropriate personnel when maintenance assistance is needed.
Operate communication equipment and accurately record and access information on computers.
Follow established procedures, workflow, protocol, and processes.
Ensure adherence to safe work practices and procedures.
Perform related duties and responsibilities as required.