Part-Time On-Call Communication Center Operator

Lincoln Airport Authority•Lincoln, NE

7d•Onsite

About The Position

The Communication Center Operator operates the Lincoln Airport Authority’s communication and security systems and monitors electronic equipment alarms. This is a part-time, on-call role with no fixed or predetermined schedule. The operator is called in as needed to fill shifts, which are usually known in advance, although last-minute requests may occur to cover unexpected absences. The starting pay rate is $25.81 per hour. Hours worked between 6:00 PM and 6:00 AM receive an additional $1.25 per hour shift differential. The position requires reliable attendance and adherence to applicable Lincoln Airport Authority policies, procedures, and safety requirements. Employment is conditional on meeting the stated requirements, being at least 18 years old, and successfully completing pre-employment reference, drug, and criminal history screenings, along with other requirements under Authority policy. The Authority covers associated screening costs.

Requirements

Perform work duties in accordance with Lincoln Airport Authority policies, procedures, and safety practices.
Maintain a friendly, knowledgeable, and professional demeanor.
Maintain familiarity with aviation and airline industry terms.
Speak clearly and read and write English fluently.
Perform satisfactorily under pressure to meet schedules and budgetary guidelines.
Have excellent computer skills and knowledge of Microsoft Office programs.
Demonstrate attention to detail, organization, accuracy, and reliability.
Maintain the confidentiality and sensitivity of certain documents and information.
Quickly learn and use new skills and knowledge in response to changing information or technology.
Be flexible, have excellent interpersonal skills, and work well with management, staff, clients, and vendors.
Work as part of a team.
Be at least 18 years of age.
Successfully complete pre-employment reference checks, drug screening, a criminal history check required by the Transportation Security Administration, and other requirements under Lincoln Airport Authority policy.
Meet the physical requirements of the job, with reasonable accommodations as applicable.

Nice To Haves

Related experience and/or training preferred.

Responsibilities

Monitor the security system and initiate an appropriate response.
Operate the public address system.
Answer the multi-line phone system, interpret customer needs, provide information, or direct callers to appropriate parties.
Ensure important calls, messages, and faxed information are transferred promptly to appropriate personnel.
Operate the radio system to communicate with departments.
Monitor systems for serious malfunctions involving elevators, escalators, fire alarms, emergency doors, heating, air-conditioning, or HVAC systems.
Write routine reports and correspondence.
Act as backup to the badging office.
Maintain reliable and punctual attendance.
Perform other duties, tasks, and responsibilities as assigned, including work in other functional areas to cover absences or balance workload.