Part-Time On-Call Communication Center Operator

Airport Authority of the City of Lincoln Nebraska•Lincoln, NE

About The Position

The Part-Time On-Call Communication Center Operator operates Lincoln Airport Authority communication and security systems and monitors electronic equipment alarms. The position has no fixed or predetermined schedule; the operator is called in as needed to fill shifts, usually known in advance, though last-minute coverage may be requested for unexpected absences. The starting rate is $25.81 per hour, with an additional $1.25 per hour for hours worked between 6:00 PM and 6:00 AM. Reliable, punctual attendance is a crucial function of the position. The employee must be at least 18 years old and successfully complete the required pre-employment reference check, drug screening, criminal history check required by the Transportation Security Administration, and other requirements under Lincoln Airport Authority policy. The Authority covers associated screening costs. The job description is not all-inclusive, and other duties may be assigned, including work in other functional areas to cover absences or balance workloads.

Requirements

Must be at least 18 years of age.
Speak clearly and read and write English fluently.
Possess excellent computer skills and knowledge of Microsoft Office programs.
Have excellent attention to detail and be organized, accurate, and reliable.
Recognize and maintain the confidentiality and sensitivity of certain documents and information.
Perform satisfactorily under pressure to meet schedules and budgetary guidelines.
Be flexible and have excellent interpersonal skills, working well with management, staff, clients, and vendors.
Work as part of a team to accomplish necessary work.
Be able to quickly learn and use new skills and knowledge as information and technology change.
Complete a pre-employment reference check, drug screening, TSA-required criminal history check, and other screenings required by Lincoln Airport Authority policy.

Nice To Haves

Related experience and/or training is preferred.
Familiarity with aviation and airline industry terms.

Responsibilities

Monitor the security system and initiate an appropriate response.
Operate the public address system.
Answer the multi-line phone system, interpret customer needs, provide information, or direct callers to appropriate parties.
Ensure important calls, messages, and faxed information are transferred promptly to appropriate personnel.
Operate the radio system to communicate with departments.
Monitor systems for serious malfunctions involving elevators, escalators, fire alarms, emergency doors, heating, air-conditioning, or HVAC systems.
Write routine reports and correspondence.
Act as backup to the badging office.
Perform other duties, tasks, and responsibilities as assigned.
Follow applicable Lincoln Airport Authority policies, procedures, and safety practices.