Commissions Manager

Zocdoc • New York, NY

9d • $140,700 - $190,100 • Hybrid

About The Position

The Commissions Manager is a hands-on senior individual contributor who owns accurate, timely commission operations for Sales and eligible go-to-market teams. The role oversees the commission lifecycle, from calculations and reconciliations through approvals, payroll submissions, and employee statements, while building clear processes and systems that make incentive programs easier to understand and scale.

Reporting to the Sr. Director, Commercial Operations, the manager will work across Commercial Operations, Finance, Revenue Technology, Payroll, People Operations, and GTM leadership. A major focus is leading the transition from spreadsheet-based administration to an enterprise incentive compensation platform and simplifying more than 25 legacy compensation structures into scalable plan archetypes. The role also establishes reliable data flows and governance, maintains approval and audit controls, supports forecasting and plan analysis, and improves workflows while preserving accurate, on-time commission delivery.

Requirements

• At least 8 years of relevant experience in incentive compensation, Sales or Revenue Operations, or Finance, including direct ownership of recurring commission administration across multiple plans.
• End-to-end commission modeling and operations experience, including eligibility and crediting rules, reconciliations, approval controls, and payroll handoffs.
• Understanding that compensation plans may use different bases and revenue measures.
• Advanced Excel or Google Sheets skills and confidence investigating CRM and operational data.
• Strong written and verbal communication skills, including the ability to explain complex compensation mechanics to employees, leaders, and cross-functional partners.
• Sound judgment, exceptional attention to detail, and respect for confidential compensation information.
• Ability to manage competing priorities, build alignment across teams, and improve workflows while maintaining dependable controls.
• Ability to use approved generative AI tools to support documentation, analysis, and workflow improvement while validating outputs and protecting confidential data.
• Bachelor’s degree in finance, accounting, business, or a related field, or equivalent practical experience.

Nice To Haves

• Experience with incentive compensation platforms such as CaptivateIQ, Spiff, Varicent, or Xactly.
• Experience with Salesforce, SQL, and automated data pipelines.
• Experience handling complex or large-scale commission programs.
• Familiarity with SaaS, marketplace, or consumption-based revenue models.

Responsibilities

• Own the commission lifecycle for Sales and eligible go-to-market teams, including calculations, reconciliations, approvals, payroll submissions, and employee statements.
• Translate approved compensation plans into clear rules, documentation, and reliable system configurations; maintain participant and plan-assignment data.
• Lead the move from spreadsheet-based commission administration to an enterprise incentive compensation management platform, including requirements, vendor evaluation, business case development, data design, historical migration, parallel testing, training, and rollout.
• Partner with Commercial Operations, business-unit leaders, Sales leadership, and Finance to simplify more than 25 legacy compensation structures into a scalable menu of core plan archetypes.
• Establish dependable data flows and governance across CRM, HRIS, Finance, and billing systems.
• Automate eligibility and crediting logic, including effective-dated territories, split credits, caps, accelerators, and clawbacks.
• Maintain approval and audit controls; investigate discrepancies, manage exceptions and disputes, and coordinate fair, well-documented resolutions.
• Coordinate annual plan transitions, fiscal-year rollovers, quota and territory alignment, and mid-year organizational changes with Sales leadership, Revenue Operations, Payroll, and People Operations.
• Partner with Finance on payout forecasting, expense accruals, and plan-performance analysis.
• Improve processes to reduce manual effort while maintaining accurate, on-time commission delivery.

Benefits

• Flexible, hybrid work environment at the company’s Soho location.
• Unlimited vacation.
• 100% paid employee health benefit options, including medical, dental, and vision.
• Commuter benefits.
• 401(k) with employer-funded match.
• Corporate wellness program with Wellhub.
• Sabbatical leave for employees with 5+ years of service.
• Paid parental leave and fertility/family planning reimbursement.
• Cell phone reimbursement.
• Catered lunch every day, along with beverages and snacks.
• Employee Resource Groups and ZocClubs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior