Commissions Associate

Cetera Financial Group•Dallas, TX

18h

About The Position

The Commissions Associate is an integral member of the Commissions team, responsible for accurately processing commission revenue and maintaining service standards across Cetera Financial Group’s broker-dealer communities. The role includes commission processing and reconciliation, research, accounting tasks, customer service, quality control, and support for internal and external audits. The associate also works with fund companies, sponsors, field representatives, clients, and offshore team members to resolve commission issues and meet service-level commitments.

Requirements

High school diploma.
1–2 years of intermediate Microsoft Excel skills, including formulas, Pivot Tables, VLOOKUP formulas, and working with large worksheets containing multiple linked worksheets.
Attention to detail, strong organizational skills, ability to multitask, and ability to produce timely results in a fast-paced work environment.
Ability to work well in a team environment.
Critical-thinking skills.
Customer-service experience and sound verbal and written communication skills.
Ability to work overtime if requested.

Nice To Haves

Associate technical college degree in Accounting or Administration.
At least 1 year of Microsoft Access experience, including working with tables and joins to write queries.

Responsibilities

Process and reconcile daily commission files and statements accurately, applying knowledge of commissions within a self-clearing broker-dealer.
Research commission matters and work with sponsors and fund companies to obtain statements for timely processing.
Seek best practices and implement improved commission-processing methods.
Prioritize workload and resolve outstanding commission issues promptly.
Prepare journal entries, document work papers, and reconcile balance-sheet accounts.
Understand standard contract terms and commission calculations to assist clients.
Use Excel to research questions and analyze commission transaction data.
Provide customer service to clients in accordance with SLAs and Cetera Service Culture standards.
Work collaboratively with the team to complete commission processing and meet service standards and SLAs.
Communicate with fund companies and the field force, assisting Sales Representatives with commission issues.
Work on projects using analytical skills and attention to detail.
Assist internal and external auditors.
Perform daily quality control and review of commission data.
Assist and train offshore team members.
Process weekly advisor credit-card payments.
Set up mutual fund and brokerage products.