Commission Sales - Designer Shoes - NYC Flagship

Nordstrom•New York, NY

About The Position

As a Commission Sales employee in Nordstrom’s Shoes department, you provide personalized customer service and product expertise to help customers find the right footwear. You build customer relationships, offer style and fit guidance, and work toward sales goals while contributing to a productive, customer-ready department and a positive team environment. The role uses in-store interactions, outreach, and digital tools to develop a personal customer base and encourage repeat business. The schedule varies according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The posted hourly pay range is $17.25–$17.25; commission rates for apparel, shoes, and accessories sales typically range from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses. Nordstrom offers benefits that may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items and reaching to lift items above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer style and fit feedback and assist customers with footwear selection, fit, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Use the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book to build lasting customer relationships and encourage repeat business.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Occasionally provide support to other departments as needed.