Commission Sales - Kids' Apparel & Shoes - Westfarms

Nordstrom•Farmington, CT

1d•Onsite

About The Position

Nordstrom is hiring for a professional sales role in Kids' Apparel & Shoes. The employee will create a welcoming shopping experience for parents, children, and gift shoppers by offering knowledgeable product, sizing, style, and fit guidance. The role involves building customer relationships and a personal customer base through in-store interactions, follow-up outreach, and digital selling tools, with the goal of driving customer loyalty and meeting sales goals. Employees are also expected to work collaboratively, help maintain a customer-ready department, and provide support as business needs require. Scheduling varies by week and may include evenings, weekends, holidays, and event shifts.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns and merchandise recovery, and participating in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule, including evenings, weekends, and peak periods, and occasionally support other departments.