Commission Sales - Shoes - Phipps Plaza

Nordstrom•Atlanta, GA

2d•Onsite

About The Position

The Commission Sales role in Shoes at Nordstrom’s Phipps Plaza is a professional sales position focused on delivering personalized customer service, sharing footwear and style expertise, building customer relationships, and meeting sales goals. The role helps customers find suitable footwear by understanding their preferences, presenting selections, assisting with fit, and creating a seamless shopping experience. Sales employees use in-store interactions, outreach, and digital tools to develop a personal customer base and encourage repeat business. The position also involves maintaining a customer-ready department, staying informed about products and trends, and contributing to a productive team environment.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and use of hands; handling bulky or awkward items and lifting them overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback, present curated footwear selections, and assist customers with fitting, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery; participate in bi-annual inventory counts.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, support teammates, contribute to a positive team environment, and help maintain department productivity.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments.