Seasonal Commission Sales - Shoes - Streets at Southpoint

Nordstrom•Durham, NC

About The Position

This seasonal commission sales role in Nordstrom’s Shoes department focuses on delivering personalized customer service, sharing footwear and style expertise, building customer relationships, and meeting sales goals. The role supports customers in finding suitable footwear by presenting selections, assisting with fit, and providing a seamless shopping experience, with help from fit specialists and the department stockroom. Employees are expected to deliver Nordstrom’s 5-Point Selling Standard, grow a personal customer base through in-store and digital outreach, follow up with customers, and maintain a customer-ready department. The schedule varies according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments. This is a seasonal position with pay listed at $12.60 per hour, with commission on eligible sales.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of meeting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and use of hands; handling bulky items; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback, present curated footwear selections, and assist customers with fit, buckling, and lacing.
Set and achieve personal sales goals and remain accountable for results.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and event shifts; occasionally support other departments.